Enkaji Apartment Hotel is seeking a professional and customer-focused Front Office Agent to join our team. The successful candidate will deliver exceptional guest service, manage check-in and check-out processes, and ensure a seamless guest experience.

Key Responsibilities:

• Deliver exceptional guest service with a warm welcome.
• Ensure seamless check-in, check-out, and reservation experiences.
• Manage guest registrations, room allocations, cashiering, and billing processes.
• Handle guest enquiries, requests, and complaints professionally.
• Coordinate with Housekeeping and other departments for room readiness.
• Process payments, maintain accurate records, and balance cash transactions.
• Answer incoming calls promptly and direct enquiries appropriately.
• Promote hotel facilities and services to guests.

Qualifications:

• Diploma in Front Office Management or a related field.
• 2-3 years hotel front office experience.
• Proficiency in Micros Fidelio, SunSystems, and Microsoft Office.
• Excellent communication and customer service skills.

Important Notes:

• Enkaji Apartment Hotel is an equal opportunity employer.
• Due to the high number of applications received, only shortlisted candidates will be contacted.

• Deliver exceptional guest service with a warm welcome.
• Ensure seamless check-in, check-out, and reservation experiences.
• Manage guest registrations, room allocations, cashiering, and billing processes.
• Handle guest enquiries, requests, and complaints professionally.
• Coordinate with Housekeeping and other departments for room readiness.
• Process payments, maintain accurate records, and balance cash transactions.
• Answer incoming calls promptly and direct enquiries appropriately.
• Promote hotel facilities and services to guests.

• Excellent communication and customer service skills.
• Proficiency in Micros Fidelio, SunSystems, and Microsoft Office.

• Diploma in Front Office Management or a related field.
• 2-3 years hotel front office experience.
• Proficiency in Micros Fidelio, SunSystems, and Microsoft Office.
• Excellent communication and customer service skills.