Vacancy title:
Front Office Assistant

[Type: FULL_TIME, Industry: Healthcare, Category: Admin & Office]

Jobs at:
AAR Healthcare Kenya

Deadline of this Job:
Friday, August 22 2025

Duty Station:
Kiambu | Kiambu | Kenya

Summary
Date Posted: Monday, August 18 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose: Responsible for ensuring smooth flow of patient journey from admission to discharge.

Duties and Responsibilities:

• Liaise with both Local and International Insurance Companies to issue letters of guarantee for their clients.
• Liaise with companies who have direct accounts with the Hospital.
• Admitting, discharging and transferring both cash paying and credit patients.
• Ensuring all admissions are done correctly by properly coding to the relevant company.
• Make arrangements for transfer of patients with financial problems.
• Monitoring of inpatient bills and advising insurance/other corporates when limits are reached.
• Ensure all patients files are kept safely
• Ensure that doctors bills are attached to the relevant patients files
• Produce admissions and discharges report.
• Ensure claim forms and preauthorization letters have been attached to the relevant files in the wards.
• Follow up on doctors and patients to ensure they have filled and signed the claim forms and preauthorization forms.
• Ensure doctors and patients have all the relevant NHIF forms and that they have filled and signed them properly.

 Qualifications:

Education

• Professional qualifications such as CPA II, ACCA II
• Certificate in Front Office /Customer Care Management/Client Relations/Public Relations
• Computer literate.

Job Experience

• Minimum 2-year work experience in service industry.

Key Competencies – Skills/ Knowledge/ Aptitude

• Excellent Communication skills
• Timely and accurate customer service.
• Self-motivated and ability to work under pressure.
• Produce quality work, with accuracy and efficiency

Work Hours: 8

Experience in Months: 24

Level of Education: professional certificate

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