Vacancy title:
Front Office Associate - Receptionist

[Type: FULL_TIME, Industry: Professional Services, Category: Admin & Office]

Jobs at:
Tufaha Resort

Deadline of this Job:
Tuesday, October 14 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Friday, October 3 2025, Base Salary: Not Disclosed

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JOB DETAILS:

At Tufaha Resort, we believe that every guest's journey begins the moment they first connect with us. We are seeking a polished and professional Front Office Associate to serve as the welcoming heart of our resort, setting the tone for an unforgettable stay. If you excel in creating flawless first impressions and are dedicated to the art of hospitality, we invite you to apply.

The Ideal Candidate Will Embody:

• A Welcoming Presence: The ability to greet every guest with genuine warmth and refined professionalism.
• Meticulous Accuracy: A keen eye for detail, especially in cashiering and administrative tasks.
• Grace Under Pressure: Poise and efficiency when managing multiple responsibilities in a dynamic environment.
• Discretion & Service: A commitment to handling all guest interactions with confidentiality, courtesy, and a proactive approach.

Key Responsibilities:

• Provide a gracious and professional welcome, creating an impeccable first and lasting impression for all guests.
• Expertly manage all front desk operations, including guest check-ins, check-outs, and reservation management.
• Handle all cashiering duties with precision, including billing, foreign currency exchange, and end-of-day reconciliation.
• Address guest inquiries, requests, and arrangements promptly and effectively, delivering personalized service.
• Act as a central communication link, liaising seamlessly with other departments to ensure guest needs are anticipated and met.
• Maintain accurate guest records and process all payments securely.
• Uphold the highest standards of service, grooming, and etiquette, ensuring complete guest satisfaction and confidentiality.

Requirements:

• Over 2 years of experience as a Receptionist or Front Office Associate in a luxury hotel or high-end hospitality environment.
• Proven cashiering experience with strong numerical accuracy and attention to detail.
• Excellent communication and interpersonal skills, with a naturally guest-focused approach.
• Proficiency in hotel management software (e.g., Opera) and Microsoft Office Suite.
• Ability to remain calm, organized, and efficient under pressure.
• Impeccable professional grooming, refined etiquette, and a positive attitude.
• Formal hospitality training or a related certification is a significant advantage.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

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