Background information about the job or company

Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

Role Objective

Our client, a reputable hospitality establishment, is seeking 3 confident, personable, and detail-oriented Front Office coordinators to serve as the first point of contact for guests and visitors.

The successful candidate will be responsible for delivering a seamless front office experience by ensuring professional guest engagement, efficient communication, and smooth coordination of daily reception operations.

Responsibilities or duties

• Welcome and Receive guests courteously and professionally
• Facilitate guest arrival and departure processes in accordance with front office procedures.
• Handle guest enquiries, requests, and concerns, escalating issues when necessary.
• Manage incoming calls, emails, and front desk communication efficiently.
• Provide accurate information regarding hotel services, facilities, and policies.
• Coordinate with housekeeping, security, and other departments to enhance guest experience
• Maintain up-to-date guest records, reservations, and front office documentation.
• Assist with scheduling and coordination of meeting rooms and hotel facilities.
• Ensure the reception and front office areas are clean, organised, and presentable at all times.
• Provide general administrative support related to front office operations.
• Assist with transport arrangements and other services when required.
• Uphold hotel service standards and operational guidelines
• Perform additional duties as assigned by management

Qualifications or requirements

• Diploma in Front Office, Hospitality Management, Business Administration, Communication or related area.
• Proficiency in MS Office Suite

Experience needed

• At least 2 years relevant work experience.
• Experience working in the hospitality industry will be an added advantage

Key Competencies

• Strong verbal and written communication skills.
• Excellent customer service orientation
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and organizational skills
• Effective problem-solving abilities
• Professional demeanor and interpersonal skills

• Welcome and Receive guests courteously and professionally
• Facilitate guest arrival and departure processes in accordance with front office procedures.
• Handle guest enquiries, requests, and concerns, escalating issues when necessary.
• Manage incoming calls, emails, and front desk communication efficiently.
• Provide accurate information regarding hotel services, facilities, and policies.
• Coordinate with housekeeping, security, and other departments to enhance guest experience
• Maintain up-to-date guest records, reservations, and front office documentation.
• Assist with scheduling and coordination of meeting rooms and hotel facilities.
• Ensure the reception and front office areas are clean, organised, and presentable at all times.
• Provide general administrative support related to front office operations.
• Assist with transport arrangements and other services when required.
• Uphold hotel service standards and operational guidelines
• Perform additional duties as assigned by management

• Strong verbal and written communication skills.
• Excellent customer service orientation
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and organizational skills
• Effective problem-solving abilities
• Professional demeanor and interpersonal skills
• Proficiency in MS Office Suite

• Diploma in Front Office, Hospitality Management, Business Administration, Communication or related area.
• Proficiency in MS Office Suite