Job Summary:
The Front Office Customer Care Officer is the first point of contact for the institution. This role is critical for creating a positive first impression, managing inquiries, and ensuring the smooth operation of the front desk.

Key Responsibilities:

• Reception: Greet visitors, students, and staff warmly and professionally. Manage visitor sign-in/out.
• Telephone Management: Answer incoming calls, screen and route them, and take accurate messages.
• Inquiries: Provide accurate information regarding courses, fees, admissions, and college policies to prospective students and parents.
• Student Services: Assist students with obtaining forms, letters, and general guidance on college procedures.
• Administrative Support: Perform clerical duties such as filing, photocopying, data entry, and handling incoming/outgoing mail.
• Complaint Handling: Listen to complaints and direct them to the appropriate departments or personnel for resolution.
• Cashiering: (If applicable) Receive fee payments and issue receipts, ensuring adherence to cash handling procedures.

Qualifications & Experience:

• Diploma in Front Office Operations, Customer Service, Public Relations, or Business Administration.
• Certificate in Computer Applications (MS Office).
• Minimum of 2 years of experience in a front office/customer service role, preferably in an educational institution or hotel.
• First Aid certification is an added advantage.

Key Competencies:

• Excellent verbal and written communication skills.
• Professional grooming and a pleasant disposition.
• High levels of patience and emotional intelligence.
• Proficiency in using telephone systems and office equipment.

• Greet visitors, students, and staff warmly and professionally.
• Manage visitor sign-in/out.
• Answer incoming calls, screen and route them, and take accurate messages.
• Provide accurate information regarding courses, fees, admissions, and college policies to prospective students and parents.
• Assist students with obtaining forms, letters, and general guidance on college procedures.
• Perform clerical duties such as filing, photocopying, data entry, and handling incoming/outgoing mail.
• Listen to complaints and direct them to the appropriate departments or personnel for resolution.
• (If applicable) Receive fee payments and issue receipts, ensuring adherence to cash handling procedures.

• Excellent verbal and written communication skills.
• Professional grooming and a pleasant disposition.
• High levels of patience and emotional intelligence.
• Proficiency in using telephone systems and office equipment.
• Certificate in Computer Applications (MS Office).

• Diploma in Front Office Operations, Customer Service, Public Relations, or Business Administration.
• Certificate in Computer Applications (MS Office).
• Minimum of 2 years of experience in a front office/customer service role, preferably in an educational institution or hotel.
• First Aid certification is an added advantage.