Vacancy title:
Front Office Executive

[Type: FULL_TIME, Industry: Consulting, Category: Admin & Office]

Jobs at:
Africa Management Solutions Limited (AMSOL)

Deadline of this Job:
Tuesday, October 28 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Tuesday, October 14 2025, Base Salary: Not Disclosed

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JOB DETAILS:

• As the first point of contact for patients and visitors, the Front Office Executive ensures a welcoming, efficient, and professional experience at our reception. This critical role supports seamless hospital operations and enhances patient satisfaction.

Responsibilities

• Attend to all visitors coming to the hospital
• Promptly handle all telephone calls and emails at your disposal and escalate appropriately
• Greet and register patients in line with hospital protocols
• Facilitate patient flow by managing appointments and billing processes
• Process payments via cash, cards, mobile money (e.g., M-PESA), and handle insurance pre-authorizations
• Scan, file, and dispatch relevant documents to insurance providers and follow up on approval status
• Guide patients to the appropriate departments or service areas
• Report daily billing summaries to the senior cashier or relevant department
• Maintain an organized and clean reception area, including managing front desk supplies and correspondence

Qualifications

• Diploma in Business Administration, Front Office Operations, or a related field (Accounting or Secretarial studies is a plus)
• Certificate/diploma in medical records would be considered
• At least 1–2 years of experience in a hospital or healthcare front desk role

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure

Interested and Qualified candidates can Click to apply

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