Vacancy title:
Front Office Executive

[Type: FULL_TIME, Industry: Marketing, Sales and Service, Category: Admin & Office]

Jobs at:
Bridge Talent Management

Deadline of this Job:
Thursday, May 29 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Thursday, May 15 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Description

We are currently hiring a Front Office Executive on behalf of our client in the hospitality industry. The ideal candidate should have prior experience working in a hotel front office environment, with a solid understanding of guest relations, reservations, and front desk operations.

Key Responsibilities:

• Handle guest check-in and check-out procedures smoothly and professionally
• Manage phone, email, and in-person reservations
• Address and resolve guest inquiries, concerns, and complaints promptly
• Maintain the guest ledger and manage billing and payment processes
• Coordinate with other departments to ensure guest satisfaction
• Manage online bookings and guest communication platforms
• Assist with daily front office reports and documentation
• Upsell hotel services and packages to maximize revenue
• Ensure professional front desk presentation and conduct

Requirements

• Minimum 2 years of experience in a hotel front office or guest service role
• Strong communication and interpersonal skills
• Familiarity with hotel reservation systems / PMS 
• Well-groomed and professional appearance
• Ability to handle high-pressure situations with grace and efficiency
• Flexible with shifts, including weekends and holidays

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

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