ROLE SUMMARY

The Front Office Executive is the first point of contact at RKJMS and is responsible for delivering a professional, courteous, and efficient patient experience. The role supports smooth patient flow, accurate information management, billing support, and effective coordination across departments in line with RKJMS service standards and healthcare regulations.

KEY RESPONSIBILITIES:

• Receive, welcome, and direct patients and visitors professionally
• Register patients and update records accurately in the Hospital Information System (HIS)
• Verify patient identification, insurance, and referral details
• Schedule and manage patient appointments and queues
• Handle calls, emails, and walk-in inquiries efficiently
• Provide information on hospital services, clinics, and billing procedures
• Support billing, invoicing, receipts, NHIF, and insurance processes
• Maintain accurate records, registers, and daily handover reports
• Coordinate with doctors, nurses, diagnostics, pharmacy, and billing teams
• Uphold customer service standards, confidentiality, and professionalism
• Adhere to hospital SOPs, IPC guidelines, and ethical standards

MINIMUM REQUIREMENTS

1. KCSE Certificate
2. Diploma in Front Office, Business Administration, or Healthcare-related field is an added advantage
3. 1–2 years’ experience in a hospital or healthcare front office
4. Knowledge of HIS/EMR systems and basic billing processes
5. Strong customer service, communication, and organizational skills

RKJMS IS AN EQUAL OPPORTUNITY EMPLOYER

• Receive, welcome, and direct patients and visitors professionally
• Register patients and update records accurately in the Hospital Information System (HIS)
• Verify patient identification, insurance, and referral details
• Schedule and manage patient appointments and queues
• Handle calls, emails, and walk-in inquiries efficiently
• Provide information on hospital services, clinics, and billing procedures
• Support billing, invoicing, receipts, NHIF, and insurance processes
• Maintain accurate records, registers, and daily handover reports
• Coordinate with doctors, nurses, diagnostics, pharmacy, and billing teams
• Uphold customer service standards, confidentiality, and professionalism
• Adhere to hospital SOPs, IPC guidelines, and ethical standards

• Strong customer service skills
• Strong communication skills
• Strong organizational skills
• Knowledge of HIS/EMR systems
• Basic billing processes

• KCSE Certificate
• Diploma in Front Office, Business Administration, or Healthcare-related field (added advantage)
• 1–2 years’ experience in a hospital or healthcare front office
• Knowledge of HIS/EMR systems and basic billing processes