About The Sarova Stanley

The Sarova Stanley is a historic hotel located in the heart of Nairobi, Kenya. It is renowned for its colonial charm, excellent service, and prime location. The hotel offers a range of facilities and services to its guests, including accommodation, dining, and event spaces.

Responsibilities

The Front Office Executive will be responsible for overseeing the daily operations of the hotel's front desk and ensuring a high level of guest satisfaction. Key responsibilities include:

• Managing guest check-ins and check-outs efficiently and courteously.
• Handling guest inquiries, requests, and complaints promptly and professionally.
• Coordinating with other hotel departments to ensure seamless guest experiences.
• Maintaining accurate guest records and billing information.
• Supervising and training front office staff.
• Ensuring the cleanliness and presentation of the front office area.
• Implementing hotel policies and procedures.

Qualifications and Requirements

The ideal candidate will possess the following qualifications:

• A diploma or degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in a front office or guest relations role within the hospitality industry.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in hotel management software (e.g., Opera, Fidelio).
• Strong organizational and problem-solving abilities.
• Ability to work flexible hours, including weekends and holidays.

Experience

A minimum of 2 years of relevant experience in a similar role is required.

Additional Notes

This is an excellent opportunity for a motivated individual to join a prestigious hotel and contribute to its continued success.

• Managing guest check-ins and check-outs efficiently and courteously.
• Handling guest inquiries, requests, and complaints promptly and professionally.
• Coordinating with other hotel departments to ensure seamless guest experiences.
• Maintaining accurate guest records and billing information.
• Supervising and training front office staff.
• Ensuring the cleanliness and presentation of the front office area.
• Implementing hotel policies and procedures.

• Excellent communication, interpersonal, and customer service skills.
• Proficiency in hotel management software (e.g., Opera, Fidelio).
• Strong organizational and problem-solving abilities.

• A diploma or degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in a front office or guest relations role within the hospitality industry.
• Ability to work flexible hours, including weekends and holidays.