Vacancy title:
Front Office Manager

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management,Customer Service,Restaurant & Hospitality,Business Operations,Admin & Office]

Jobs at:
Best Western Premier Wetlands

Deadline of this Job:
Monday, May 11 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Saturday, May 2 2026, Base Salary: Not Disclosed

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JOB DETAILS:

We are looking for a dynamic and experienced Front Office Manager to lead our front office team and deliver exceptional guest experiences while driving operational efficiency and revenue performance.

What We’re Looking For:

• Minimum 5+ years’ experience in a similar role within a reputable hotel
• Diploma or Degree in Hospitality/Hotel Management or related field
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in hotel management systems (PMS)
• Strong problem-solving skills and a customer-focused mindset

What You’ll Be Responsible For:

• Overseeing front office operations (reception, reservations, guest services)
• Leading, training, and supervising front office staff
• Ensuring excellent guest satisfaction and handling escalations
• Monitoring occupancy, revenue performance, and reports
• Coordinating with other departments for seamless operations

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure
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