Vacancy title:
Front Office / Receptionist

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management, Accounting & Finance, Advertising & Marketing, Admin & Office, Entertainment & Travel, Restaurant & Hospitality, Protective Services, Cleaning & Facilities, Media, Art, Fashion & Design, Customer Service]

Jobs at:
The Don Lounge

Deadline of this Job:
Friday, August 14 2026

Duty Station:
Lavington, Nairobi | Nairobi

Summary
Date Posted: Tuesday, August 11 2026, Base Salary: Not Disclosed

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JOB DETAILS:

THE DON LOUNGE

Lavington, Nairobi – Entertainment Palace

WE ARE HIRING!

Front Office / Receptionist

Job Summary

Responsible for welcoming guests, managing the front desk, handling reservations, and providing professional customer service.

Key Responsibilities

• Welcome and assist guests upon arrival.
• Handle check-ins, enquiries, reservations, and general customer requests.
• Answer and direct phone calls and messages.
• Maintain accurate guest and reservation records.
• Coordinate with other departments to ensure smooth guest experiences.
• Handle complaints professionally and escalate issues when necessary.
• Maintain a clean and organized reception area.

Requirements

• Certificate/Diploma in Hospitality, Front Office, Business Administration, or a related field is an advantage.
• Previous hospitality or customer service experience.
• Excellent communication and interpersonal skills.
• Computer literacy.
• Professional, friendly, and well-presented.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Submit your resume, CV and cover letter via WhatsApp:

0102710095

Only shortlisted CVs will be contacted for an interview.

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