Description

The Front Office Staff at Nanyuki Hospital plays a vital role in creating a welcoming and efficient environment for patients, visitors, and staff. The ideal candidate is friendly, organized, and professional, with strong communication skills and the ability to manage administrative tasks, appointment scheduling, and patient inquiries while maintaining confidentiality and excellent customer service.

Key Responsibilities:

• Greet, register, and assist patients and visitors warmly and professionally
• Oversee front desk operations, including appointment scheduling, phone call management, and patient check-in.
• Process insurance billings, payments, and invoicing accurately and efficiently; manage pre-authorizations to support a smooth and positive patient experience.
• Handle payment processing and manage insurance claims and documentation.
• Maintain confidential and well-organized patient records.
• Register new patients and ensure client information is regularly updated and accurately maintained.
• Collaborate closely with clinical staff to ensure smooth and efficient front office operations.

Requirements:

• Certificate or Diploma in Customer Service, Business Administration, Front Office Operations, or a related field
• Diploma in Health Records/Health Information Management is an added advantage
• Minimum of 2 years' experience working at a hospital or healthcare facility front office
• Strong communication, customer service, and interpersonal skills
• Proficiency in hospital reception systems and MS Office applications
• Ability to handle patient information with confidentiality and professionalism
• Good organizational skills and ability to work in a fast-paced environment

Skills

• Multi-Skilled

• Greet, register, and assist patients and visitors warmly and professionally
• Oversee front desk operations, including appointment scheduling, phone call management, and patient check-in.
• Process insurance billings, payments, and invoicing accurately and efficiently; manage pre-authorizations to support a smooth and positive patient experience.
• Handle payment processing and manage insurance claims and documentation.
• Maintain confidential and well-organized patient records.
• Register new patients and ensure client information is regularly updated and accurately maintained.
• Collaborate closely with clinical staff to ensure smooth and efficient front office operations.

• Multi-Skilled

• Certificate or Diploma in Customer Service, Business Administration, Front Office Operations, or a related field
• Diploma in Health Records/Health Information Management is an added advantage
• Strong communication, customer service, and interpersonal skills
• Proficiency in hospital reception systems and MS Office applications
• Ability to handle patient information with confidentiality and professionalism
• Good organizational skills and ability to work in a fast-paced environment