Background information about the job or company

Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

Role Objective:

Are you a warm, confident, and service-oriented hospitality professional looking for an environment where you can grow?

Our client, a 4-star hotel, is looking for an energetic and service-driven Front Office Supervisor to lead the front office team and create exceptional guest experiences.

The ideal candidate thrives in a fast-paced environment, inspires teams, ensures seamless front office operations, and is passionate about delivering outstanding customer service.

Core Duties and Responsibilities

• Supervise and coordinate the day-to-day operations of the front office to ensure efficient and professional guest service.
• Welcome guests and resolve enquiries and complaints promptly and professionally.
• Coordinate all front office guest services, including check-ins, check-outs, reservations, and room allocations.
• Monitor front office procedures, including room allocations, billing, and cash handling, ensuring accuracy and compliance.
• Attend to guest complaints, enquiries, and special requests in a timely and professional manner.
• Ensure compliance with front office policies and procedures.
• Coordinate with the Housekeeping, Reservations, Food & Beverage, and Maintenance departments to ensure a seamless guest experience.
• Ensure cleanliness and proper presentation of the front office, reception, and lobby areas.
• Maintain accurate front office records and prepare operational reports.
• Perform any other duties assigned by management.

Key Competencies

• Knowledge of front office operations.
• Proven leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Strong decision-making and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• High level of integrity, accountability, and professionalism.

Job Specifications and Qualifications

• Degree or Diploma in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field from a recognised institution.
• Minimum of 2 years experience in a Front Office or Guest Services role, with at least 1 year in a supervisory or team lead capacity.
• Proficiency in Property Management Systems (PMS) and Microsoft Office applications.

• Supervise and coordinate the day-to-day operations of the front office to ensure efficient and professional guest service.
• Welcome guests and resolve enquiries and complaints promptly and professionally.
• Coordinate all front office guest services, including check-ins, check-outs, reservations, and room allocations.
• Monitor front office procedures, including room allocations, billing, and cash handling, ensuring accuracy and compliance.
• Attend to guest complaints, enquiries, and special requests in a timely and professional manner.
• Ensure compliance with front office policies and procedures.
• Coordinate with the Housekeeping, Reservations, Food & Beverage, and Maintenance departments to ensure a seamless guest experience.
• Ensure cleanliness and proper presentation of the front office, reception, and lobby areas.
• Maintain accurate front office records and prepare operational reports.
• Perform any other duties assigned by management.

• Knowledge of front office operations.
• Proven leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Strong decision-making and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• High level of integrity, accountability, and professionalism.
• Proficiency in Property Management Systems (PMS) and Microsoft Office applications.

• Degree or Diploma in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field from a recognised institution.
• Minimum of 2 years experience in a Front Office or Guest Services role, with at least 1 year in a supervisory or team lead capacity.