Established 12 years ago, PrideInn Hotels, Resorts & Camp stands as a prominent and rapidly growing hospitality brand that takes great pride in its Kenyan roots. With a strong presence in 5 counties across Kenya including Nairobi, Machakos, Narok, Mombasa, and Kwale, we currently operate 8 hotels and a camp, employing over 1,000 dedicated individuals. ...

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Job Summary

We are seeking an experienced Front Office Supervisor to oversee front desk operations and ensure excellent guest service while supporting and guiding the reception team.

Key Responsibilities:

• Supervise daily Front Office operations and ensure excellent guest service.
• Manage guest accounts, billing, and Front Office reports.
• Monitor room inventory and support revenue optimization.
• Handle guest complaints professionally and maintain service standards.
• Prepare staff duty rosters and support team training and performance management.
• Coordinate with other departments to ensure a seamless guest experience.

Requirements:

• Diploma or Bachelor's Degree in Hospitality Management or a related field.
• Minimum of 3 years' Front Office experience, including at least 1 year in a supervisory role.
• Proficiency in a Hotel Property Management System (PMS) and Microsoft Office.
• Excellent leadership, communication, and problem-solving skills.

Key Competencies

• Leadership and team development
• Customer service excellence
• Attention to detail
• Conflict resolution skills

• Supervise daily Front Office operations and ensure excellent guest service.
• Manage guest accounts, billing, and Front Office reports.
• Monitor room inventory and support revenue optimization.
• Handle guest complaints professionally and maintain service standards.
• Prepare staff duty rosters and support team training and performance management.
• Coordinate with other departments to ensure a seamless guest experience.

• Leadership and team development
• Customer service excellence
• Attention to detail
• Conflict resolution skills
• Proficiency in a Hotel Property Management System (PMS) and Microsoft Office
• Excellent leadership, communication, and problem-solving skills.

• Diploma or Bachelor's Degree in Hospitality Management or a related field.