Agency: African Labour Solutions (ALS)

Client Industry: Medical Clinic

Position: Front Office/Billing Assistant

Location: Nairobi

Gross Salary: Ksh. 35,000

Duties & Responsibilities

Front Office / Patient Management:

• Greet patients and visitors in a professional and courteous manner.
• Handle patient registration, appointment scheduling, and check-ins/check-outs.
• Manage incoming calls, inquiries, and direct them appropriately.
• Maintain and update patient information in the hospital management system (HMS).
• Coordinate with clinical staff to manage patient flow efficiently.
• Maintain cleanliness and orderliness at the reception area.

Billing & Finance:

• Generate and process patient bills accurately.
• Verify insurance details and eligibility; coordinate with insurance providers.
• Collect co-payments and other charges; issue receipts.
• Assist in preparing and submitting insurance claims.
• Follow up on pending bills, outstanding payments, and denied claims.
• Maintain financial records and prepare daily cash reports.
• Ensure compliance with hospital billing policies and data privacy norms.

Requirements & Qualifications

• A Degree in a Business-related course.
• Minimum of 3 years of experience in front office or customer service.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and other relevant computer applications.
• Ability to handle high call volumes and manage multiple tasks simultaneously.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Empathetic and patient attitude when dealing with customer concerns.
• Strong active listening skills and attention to detail.
• Ability to adapt to changing customer demands and company policies.

• Greet patients and visitors in a professional and courteous manner.
• Handle patient registration, appointment scheduling, and check-ins/check-outs.
• Manage incoming calls, inquiries, and direct them appropriately.
• Maintain and update patient information in the hospital management system (HMS).
• Coordinate with clinical staff to manage patient flow efficiently.
• Maintain cleanliness and orderliness at the reception area.
• Generate and process patient bills accurately.
• Verify insurance details and eligibility; coordinate with insurance providers.
• Collect co-payments and other charges; issue receipts.
• Assist in preparing and submitting insurance claims.
• Follow up on pending bills, outstanding payments, and denied claims.
• Maintain financial records and prepare daily cash reports.
• Ensure compliance with hospital billing policies and data privacy norms.

• Excellent verbal and written communication skills.
• Proficiency in using CRM software and other relevant computer applications.
• Ability to handle high call volumes and manage multiple tasks simultaneously.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Empathetic and patient attitude when dealing with customer concerns.
• Strong active listening skills and attention to detail.
• Ability to adapt to changing customer demands and company policies.

• A Degree in a Business-related course.
• Minimum of 3 years of experience in front office or customer service.