Vacancy title:
Front of House Manager

[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Management,Admin & Office,Business Operations,Social Services & Nonprofit,Customer Service,Animal Care]

Jobs at:
Kenya Society for Protection and Care of Animals

Deadline of this Job:
Friday, May 15 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Tuesday, May 5 2026, Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about Kenya Society for Protection and Care of Animals
Kenya Society for Protection and Care of Animals jobs in Kenya

JOB DETAILS:

Background

KSPCA is the only animal welfare charity in Kenya protecting animals from neglect and abuse. We rely on the help of volunteers, voluntary fundraising and donations to carry out our important work, so your support is invaluable to us!

Role Context

Our team at KSPCA is looking for a warm, organised, and people-focused Front of House Manager to lead our visitor experience at the Nairobi shelter. In this role, you'll be at the heart of our day-to-day operations-welcoming guests, coordinating visits and adoptions, and ensuring that everyone who walks through our doors feels informed, supported, and inspired by our work.

Responsibilities

You'll oversee front-of-house activities, manage a small team, and ensure that our reception and visitor areas run smoothly and reflect the professionalism and compassion at the core of KSPCA. From handling inquiries and resolving concerns to guiding visitors on safe interactions with animals, you'll play a key role in connecting people to our mission.

Qualifications and Requirements

We're looking for someone who is approachable, dependable, and confident in managing both people and processes. You should have strong communication skills, a natural ability to stay organised, and a calm, solution-oriented approach—especially in a dynamic environment. Experience in a customer-facing role is important, and being comfortable around animals is essential.

Work Environment and Team

If you enjoy creating positive experiences, leading with empathy, and being part of a purpose-driven team, this could be the perfect role for you. Join us at KSPCA Nairobi and help create a welcoming space where compassion for animals and people comes together every day.

Company Values

At KSPCA, we value integrity, professionalism, and respect for both people and animals. We're looking for someone who shares these values and is committed to supporting our mission to protect and care for animals across Kenya.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Send a ONE Page Cover Letter and Cv to by 15th May 2026

All Jobs | QUICK ALERT SUBSCRIPTION