What you will do

Organize and coordinate work tasks to ensure efficient operations.

Ensure full compliance with ethical standards, company policies, and procedures.

Maintain confidentiality of company and customer information at all times.

Ensure timely execution and completion of duties assigned under this Job Description.

Maintain full knowledge of the company’s operations, structure, products, and services.

Monitor and enforce customer contractual obligations, payment timelines, and debt recovery processes.

Supervise team activities to ensure achievement of set collection targets.

Monitor, train, and support staff on the use of call centre tools and the company ERP system.

Identify training needs and develop relevant training materials for the team.

Allocate portfolios and distribute daily tasks to debt collection agents.

Conduct performance reviews in line with company requirements.

Engage customers and advise on viable debt repayment solutions.

Ensure accurate and up-to-date customer data is maintained and accessible to relevant stakeholders.

Conduct coaching sessions, call listening, and call calibration for agents.

Handle customer inquiries via calls and in-person office visits when required.

Provide recommendations for continuous improvement of debt collection processes.

Perform any other duties as assigned.

What you will need

Must have a Certificate/Diploma or Degree in engineering, business, Finance, Economics or any other relevant Field.

Previous experience in GPS tracker installation and maintenance.

Technical knowledge of GPS tracking devices and related topics.

At least 1 to 2 Years experience in a supervisory or recovery role.

Strong Leadership, coaching and performance management skills.

Must have excellent communication, negotiation and customer engagement skills

Must have high level of Integrity, professionalism and confidentiality.

Should have a strong analytical, organizational and problem-solving abilities.

Proficiency in ERP/CRM systems and call center tools

• Organize and coordinate work tasks to ensure efficient operations.
• Ensure full compliance with ethical standards, company policies, and procedures.
• Maintain confidentiality of company and customer information at all times.
• Ensure timely execution and completion of duties assigned under this Job Description.
• Maintain full knowledge of the company’s operations, structure, products, and services.
• Monitor and enforce customer contractual obligations, payment timelines, and debt recovery processes.
• Supervise team activities to ensure achievement of set collection targets.
• Monitor, train, and support staff on the use of call centre tools and the company ERP system.
• Identify training needs and develop relevant training materials for the team.
• Allocate portfolios and distribute daily tasks to debt collection agents.
• Conduct performance reviews in line with company requirements.
• Engage customers and advise on viable debt repayment solutions.
• Ensure accurate and up-to-date customer data is maintained and accessible to relevant stakeholders.
• Conduct coaching sessions, call listening, and call calibration for agents.
• Handle customer inquiries via calls and in-person office visits when required.
• Provide recommendations for continuous improvement of debt collection processes.
• Perform any other duties as assigned.

• Strong Leadership, coaching and performance management skills.
• Excellent communication, negotiation and customer engagement skills
• High level of Integrity, professionalism and confidentiality.
• Strong analytical, organizational and problem-solving abilities.
• Proficiency in ERP/CRM systems and call center tools

• Must have a Certificate/Diploma or Degree in engineering, business, Finance, Economics or any other relevant Field.
• Previous experience in GPS tracker installation and maintenance.
• Technical knowledge of GPS tracking devices and related topics.