Background information about the job or company (e.g., role context, company overview)

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.

We have more than 6 years’ experience providing fin...

Responsibilities or duties

• Provide leadership to technicians by showing them how installations are done, motivate them by addressing their issues which they encounter during installations in the branch.
• Establish a mechanism on how technicians will be trained on new ways of doing installation to avoid cases of devices going offline.
• Ensure technicians have enough devices during installations/re-installations to avoid delays.
• Attend to technicians on technical matters during installations and sort out any challenges.
• Train technicians on new methods of doing installations to reduce offline.
• Always hold meetings with technicians and come up with solutions on how to reduce offline cases and how to improve the quality of installations.
• Always ensure technicians have all the required installations tools
• Ensure timely submission of offline reports to your supervisor for action.
• At least once in two months to re-train technician on installations and approve his skill for future installations.
• To give or take away approvals for technicians to do installations work.
• To perform any other duty assigned

Qualifications or requirements (e.g., education, skills)

Experience needed

• Minimum 3 years’ experience in device installation, technical field operations, or related hands-on technical role would be an added advantage for this role.
• Proven experience in supervising or leading field technicians
• Strong technical knowledge of installation processes and device troubleshooting.
• Ability to train, mentor, and evaluate technician competency and performance.
• Good problem-solving skills with the ability to resolve technical issues promptly.
• Strong organizational and reporting skills, including experience preparing operational reports.
• Ability to plan, coordinate, and ensure availability of installation tools and devices.
• Strong communication and leadership skills.
• High level of integrity, accountability, and attention to quality standards

• Provide leadership to technicians by showing them how installations are done, motivate them by addressing their issues which they encounter during installations in the branch.
• Establish a mechanism on how technicians will be trained on new ways of doing installation to avoid cases of devices going offline.
• Ensure technicians have enough devices during installations/re-installations to avoid delays.
• Attend to technicians on technical matters during installations and sort out any challenges.
• Train technicians on new methods of doing installations to reduce offline.
• Always hold meetings with technicians and come up with solutions on how to reduce offline cases and how to improve the quality of installations.
• Always ensure technicians have all the required installations tools
• Ensure timely submission of offline reports to your supervisor for action.
• At least once in two months to re-train technician on installations and approve his skill for future installations.
• To give or take away approvals for technicians to do installations work.
• To perform any other duty assigned

• Proven experience in supervising or leading field technicians
• Strong technical knowledge of installation processes and device troubleshooting.
• Ability to train, mentor, and evaluate technician competency and performance.
• Good problem-solving skills with the ability to resolve technical issues promptly.
• Strong organizational and reporting skills, including experience preparing operational reports.
• Ability to plan, coordinate, and ensure availability of installation tools and devices.
• Strong communication and leadership skills.
• High level of integrity, accountability, and attention to quality standards

• Minimum 3 years’ experience in device installation, technical field operations, or related hands-on technical role would be an added advantage for this role.
• BA/BSc/HND