HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.

Job summary/ Job purpose/ Role Intent:

Perform maintenance and operations activities within assigned area, ensuring the quality and continuity of the services as per the set KPIs, within the budgeted costs. Execute and follow-up the network extensions. Detect and give warning about dysfunctions of network elements.

Organization Structure (must include who this position reports to)

Job Magnitude: Team Size

Number of employees directly reporting to this job: 0

Number of indirect reports (i.e. employees reporting to the direct report) 0

Number of 3rd party staff e.g. contractors, consultants, outsourced service providers reporting to this job): 0

Key Responsibilities

• Attend to equipment faults logged in through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
• Perform preventive routine maintenance to ensure consistent equipment & environs health checks.
• Work in Coordination with Support and NMC teams while analysing fault incidents, to ensure that accurate & timely correction is achieved and that clears are confirmed and communicated as necessary.
• Propose improvement actions of the network structure.
• Accurately carry out preventive maintenance program and make reports on the same.
• Jointly perform new site commissioning tests with equipment vendors and only accept links/sites that qualify criteria set in the engineering standards & equipment factory specifications
• Compile and submit reports on all maintenance related matters and attend to meetings daily for evaluation
• Establish and show cause of link failure by filling in the reason for outage (RCA) form and produce evidence as and when a demand of the same could be made.

Principal Outputs

Achievement of performance KPIs

Ensure network availability of >99.60%

Achieve 80% of TTs within SLA

Ensure network quality with packet loss of ising ones recovered within the network

Operating environment

(Provide a brief description of the environment within which the job operates e.g. remote locations, multiple interfaces across units, function head, multi-function, etc.)

Management planning cycle (Micro vs Macro planning)

(What type of planning is required and how long in advance?)

Office and field based environment

Daily/weekly/monthly planning ,based on job demand

• Attend to equipment faults logged in through the trouble ticket (TT) system in compliance with corrective maintenance KPIs.
• Perform preventive routine maintenance to ensure consistent equipment & environs health checks.
• Work in Coordination with Support and NMC teams while analysing fault incidents, to ensure that accurate & timely correction is achieved and that clears are confirmed and communicated as necessary.
• Propose improvement actions of the network structure.
• Accurately carry out preventive maintenance program and make reports on the same.
• Jointly perform new site commissioning tests with equipment vendors and only accept links/sites that qualify criteria set in the engineering standards & equipment factory specifications
• Compile and submit reports on all maintenance related matters and attend to meetings daily for evaluation
• Establish and show cause of link failure by filling in the reason for outage (RCA) form and produce evidence as and when a demand of the same could be made.