Background information about the job or company (e.g., role context, company overview)

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...

Responsibilities or duties

You are responsible for organizing efficiently and processing correctly the flow of incoming and outgoing electronic documents, faxes, claims, etc. Some of your tasks include:

• Receiving and documenting claims within Intake and processing systems.
• Sorting, processing and vetting of claims firsthand for claims payment.
• File management and classification of data within our Claims Smart Indexing System.
• Electronic transfer of received claims to the various platforms/BOBs.
• Triaging the flow of provider claims/queries and GOP Requests on Salesforce
• Indexing and managing the Intake provider claims and any other departmental tasks within stipulated TAT’s
• Managing the different channels through which claims are received.
• Any other tasks as allocated.

Qualifications or requirements (e.g., education, skills)

• You speak and write fluent English.
• You are accurate and pays attention to detail.
• You can work with different systems and applications in your day to day.
• You are organized and have excellent time management skills.
• You can deal with confidential information with the utmost discretion.
• You can accurately handle large quantities of electronic documents.
• You thrive in a fast-paced environment and can prioritize set tasks accordingly.
• You are optimistic and resilient.
• You are a team player and can collaborate and engage with both your own team and with different teams.
• You have graduated with a Diploma or Degree from a recognized institution

• Receiving and documenting claims within Intake and processing systems.
• Sorting, processing and vetting of claims firsthand for claims payment.
• File management and classification of data within our Claims Smart Indexing System.
• Electronic transfer of received claims to the various platforms/BOBs.
• Triaging the flow of provider claims/queries and GOP Requests on Salesforce
• Indexing and managing the Intake provider claims and any other departmental tasks within stipulated TAT’s
• Managing the different channels through which claims are received.
• Any other tasks as allocated.

• Fluent English (spoken and written)
• Accuracy and attention to detail
• Ability to work with different systems and applications
• Organization and excellent time management skills
• Discretion in handling confidential information
• Ability to handle large quantities of electronic documents accurately
• Ability to thrive in a fast-paced environment and prioritize tasks
• Optimism and resilience
• Teamwork and collaboration skills

• Diploma or Degree from a recognized institution