The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

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General Manager Branch Business

Job Purpose Statement

To provide powerful strategic regional branch leadership, deliver exceptional business growth through optimization of existing branch business channels and development of new business opportunities for all NCBA Bank products.

To champion the transformation of customer experience and controls to guarantee customer retention, a clean book and branch profitability.

Key Accountabilities (Duties and Responsibilities)

Job Specifications

Academic:

• Bachelor’s degree in a business related field or social sciences
• MBA is an added advantage

Professional:

• An accounting, Credit or risk related professional qualification is an added advantage

Desired work experience:

• At least 12 years’ experience in the banking industry, 4 of which must have been in a senior management role
• Proven track record of consistently exceeding set targets.

• To provide powerful strategic regional branch leadership.
• Deliver exceptional business growth through optimization of existing branch business channels and development of new business opportunities for all NCBA Bank products.
• Champion the transformation of customer experience and controls to guarantee customer retention, a clean book and branch profitability.

• Strategic leadership
• Business growth
• Branch management
• Customer experience transformation
• Financial controls
• Customer retention
• Profitability management

• Bachelor’s degree in a business related field or social sciences
• MBA is an added advantage
• An accounting, Credit or risk related professional qualification is an added advantage