Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent.

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General Manager – Hospitality

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

8 years

Location

Nairobi

Job Field

Food, Beverage and Hospitality

Key Responsibilities

Provide overall leadership and management of the hotel, ensuring the achievement of operational, financial, and strategic objectives.

Coordinate and supervise all departmental functions, including Front Office, Housekeeping, Food & Beverage, Finance, Sales & Marketing, Security, Maintenance, and Human Resources.

Develop, implement, and monitor operational policies, procedures, and standard operating procedures to enhance service delivery and operational efficiency.

Prepare and manage annual budgets, monitor financial performance, implement cost-control measures, and ensure profitability through effective revenue management.

Drive occupancy, Average Daily Rate (ADR), RevPAR, and overall revenue through pricing strategies, reservations management, and sales initiatives.

Ensure exceptional guest experiences by maintaining high service standards, responding promptly to guest feedback, and implementing continuous service improvements.

Lead marketing and business development initiatives to strengthen the hotel's market presence, attract new business, and increase customer retention.

Oversee procurement, inventory management, supplier relationships, and internal control systems to ensure operational efficiency and accountability.

Supervise all maintenance, capital improvement, and property management activities to ensure the hotel remains in excellent condition.

Ensure compliance with all statutory, regulatory, health, safety, licensing, and hospitality industry requirements.

Prepare regular operational, financial, and performance reports for the Directors and provide strategic recommendations to improve business performance.

Foster a high-performance culture by recruiting, mentoring, training, and appraising departmental managers and employees while promoting teamwork and accountability.

Qualifications, Experience & Competencies

Degree or Diploma in Hospitality Management or a related field.

Minimum of eight (8) years' experience in a senior management position within the hospitality industry.

Demonstrated experience managing a full-service hotel, serviced apartments, or similar hospitality establishment.

Strong knowledge of hotel operations, including Front Office, Housekeeping, Food & Beverage, Reservations, Revenue Management, Finance, and Guest Relations.

Proven experience in financial management, budgeting, forecasting, cost control, and profit maximization.

Extensive experience in reservations management and revenue optimization, with a strong understanding of ADR, RevPAR, occupancy, and yield management principles.

Strong leadership, people management, coaching, and performance management skills.

Excellent customer service, communication, negotiation, and stakeholder management skills.

Strong analytical, decision-making, and problem-solving abilities.

High levels of professionalism, integrity, and attention to detail.

Proficiency in Micros Fidelio and Microsoft Office applications, including Excel, Word, and Outlook.

• Provide overall leadership and management of the hotel, ensuring the achievement of operational, financial, and strategic objectives.
• Coordinate and supervise all departmental functions, including Front Office, Housekeeping, Food & Beverage, Finance, Sales & Marketing, Security, Maintenance, and Human Resources.
• Develop, implement, and monitor operational policies, procedures, and standard operating procedures to enhance service delivery and operational efficiency.
• Prepare and manage annual budgets, monitor financial performance, implement cost-control measures, and ensure profitability through effective revenue management.
• Drive occupancy, Average Daily Rate (ADR), RevPAR, and overall revenue through pricing strategies, reservations management, and sales initiatives.
• Ensure exceptional guest experiences by maintaining high service standards, responding promptly to guest feedback, and implementing continuous service improvements.
• Lead marketing and business development initiatives to strengthen the hotel's market presence, attract new business, and increase customer retention.
• Oversee procurement, inventory management, supplier relationships, and internal control systems to ensure operational efficiency and accountability.
• Supervise all maintenance, capital improvement, and property management activities to ensure the hotel remains in excellent condition.
• Ensure compliance with all statutory, regulatory, health, safety, licensing, and hospitality industry requirements.
• Prepare regular operational, financial, and performance reports for the Directors and provide strategic recommendations to improve business performance.
• Foster a high-performance culture by recruiting, mentoring, training, and appraising departmental managers and employees while promoting teamwork and accountability.

• Strong leadership, people management, coaching, and performance management skills.
• Excellent customer service, communication, negotiation, and stakeholder management skills.
• Strong analytical, decision-making, and problem-solving abilities.
• High levels of professionalism, integrity, and attention to detail.
• Proficiency in Micros Fidelio and Microsoft Office applications, including Excel, Word, and Outlook.

• Degree or Diploma in Hospitality Management or a related field.
• Minimum of eight (8) years' experience in a senior management position within the hospitality industry.
• Demonstrated experience managing a full-service hotel, serviced apartments, or similar hospitality establishment.
• Strong knowledge of hotel operations, including Front Office, Housekeeping, Food & Beverage, Reservations, Revenue Management, Finance, and Guest Relations.
• Proven experience in financial management, budgeting, forecasting, cost control, and profit maximization.
• Extensive experience in reservations management and revenue optimization, with a strong understanding of ADR, RevPAR, occupancy, and yield management principles.