Background

Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app.[1] It aspires to be a multi-category lifestyle app with food delivery being the most popular offering

Role Context

You will lead, develop, and implement a comprehensive and unified Global Affairs strategy for Kenya, our most prominent Sub-Saharan market and a key leader in the continent’s digital economy. At this critical maturity stage, you will be the dedicated strategic lead on the ground, safeguarding Glovo's business model against a suite of escalating regulatory risks.

Team Structure

The Global Affairs team is made up of 3 departments: Government Relations, PR & Social Media, and Impact & Sustainability. Your role will be instrumental in shaping public policy outcomes that align with our business objectives, anticipating legislative and regulatory changes, shaping our public reputation across the media, and advocating for our interests to ensure a favorable operating environment for the company. You will also scale our social media footprint in the country, in close collaboration with the Marketing team. All this while maximizing our positive impact through key inspiring sustainability and social impact initiatives. You will act as a trusted advisor across all levels within Glovo, ensuring consistency and alignment of all communications with the company’s purpose, vision, and mission.

Responsibilities

• Define, manage, and execute the non-market strategy of Glovo around public affairs, supported by communication and impact and sustainability projects to maximize success and legitimacy.
• Lead local consultancies and collaborate — where necessary — with think tanks, industry associations and other key agents to plan and execute a robust strategy.
• Act as a key liaison across various internal departments (Marketing, Legal, Operations, etc.) to ensure cross-departmental alignment on strategies that address the country’s most pressing issues, aligned with business performance and metrics.
• Work to deliver in-depth analysis to the management team of the local stakeholder environment, risks and opportunities, identifying right relationships in the regulatory, administrative, media and social spheres.
• You will personally lead engagement with senior stakeholders and high-impact policy discussions, representing Glovo in all instances.
• Oversee and plan the significant budget allocation, making sure it enables impactful and scalable outputs.

PR Comms and Social Media Responsibilities

• Lead, oversee and execute the planning and execution of external communication strategies, focusing on enhancing brand awareness, improving Glovo’s reputation, and supporting the company's business growth, both in Corporate and Consumer PR.
• Ensure strategic coherence and consistency in Glovo’s messaging for media relations, while building strong, long-term relationships with journalists, media outlets, and key tech industry KOLs across the region.
• Create compelling social media content across Instagram and LinkedIn, adventuring into other platforms where Kenyan customers are present.
• Analyze metrics from PR and social media campaigns to measure effectiveness, providing leadership in data-driven tactical adjustments to achieve better outcomes.
• Crisis communications management within the region, ensuring swift and professional responses when necessary.

Impact & Sustainability Responsibilities

• Spot the right opportunities to set and implement an ambitious Impact & Sustainability plan that will not only drive positive change but also reduce our negative footprint.
• Ensure all Impact initiatives support our Global Affairs goals by building key allies and institutional footprint.
• Draw on global toolkits and data sources to align the I&S strategy with our core business and global I&S plan, working with the regional Africa Impact Lead and local teams to execute good and fast, while proactively finding new avenues for collaboration with local organizations.

Qualifications

• 7-10 years of extensive Government Relations, Public Affairs, or/and PR experience.
• We’re open to candidates who’ve been leaders in other careers (e.g. legal & corporate affairs, industrial relations, public sector) and may be looking for a career change.
• Political & Media Mastery: You possess a deep understanding of Kenya’s highly politicized environment and informal forums to navigate institutional relationships and complex governmental issues.
• 360° Communication & Impact: You have the creative mindset to manage social media, coordinate influencer-led consumer campaigns, and leverage business milestones to cement Glovo as an industry leader and key socioeconomic contributor.
• Agile Crisis Management: You are a quick decision-maker capable of handling high-stakes regulatory shifts, media storms, or social media crises under intense pressure and tight deadlines.
• Strategic "Doer" Mentality: You prioritize doing over delegating, with a startup mindset that empowers you to roll up your sleeves and take direct action to safeguard our business model on a daily basis.
• On-the-Ground Leadership: Based in Nairobi with the flexibility to travel on-demand to our 12 operational cities, you bring native/fluent English alongside exceptional interpersonal abilities for high-stakes engagement.

• Define, manage, and execute the non-market strategy of Glovo around public affairs, supported by communication and impact and sustainability projects to maximize success and legitimacy.
• Lead local consultancies and collaborate — where necessary — with think tanks, industry associations and other key agents to plan and execute a robust strategy.
• Act as a key liaison across various internal departments (Marketing, Legal, Operations, etc.) to ensure cross-departmental alignment on strategies that address the country’s most pressing issues, aligned with business performance and metrics.
• Work to deliver in-depth analysis to the management team of the local stakeholder environment, risks and opportunities, identifying right relationships in the regulatory, administrative, media and social spheres.
• You will personally lead engagement with senior stakeholders and high-impact policy discussions, representing Glovo in all instances.
• Oversee and plan the significant budget allocation, making sure it enables impactful and scalable outputs.
• Lead, oversee and execute the planning and execution of external communication strategies, focusing on enhancing brand awareness, improving Glovo’s reputation, and supporting the company's business growth, both in Corporate and Consumer PR.
• Ensure strategic coherence and consistency in Glovo’s messaging for media relations, while building strong, long-term relationships with journalists, media outlets, and key tech industry KOLs across the region.
• Create compelling social media content across Instagram and LinkedIn, adventuring into other platforms where Kenyan customers are present.
• Analyze metrics from PR and social media campaigns to measure effectiveness, providing leadership in data-driven tactical adjustments to achieve better outcomes.
• Crisis communications management within the region, ensuring swift and professional responses when necessary.
• Spot the right opportunities to set and implement an ambitious Impact & Sustainability plan that will not only drive positive change but also reduce our negative footprint.
• Ensure all Impact initiatives support our Global Affairs goals by building key allies and institutional footprint.
• Draw on global toolkits and data sources to align the I&S strategy with our core business and global I&S plan, working with the regional Africa Impact Lead and local teams to execute good and fast, while proactively finding new avenues for collaboration with local organizations.

• Government Relations
• Public Affairs
• PR
• Political Mastery
• Media Mastery
• 360° Communication
• Social Media Management
• Influencer Campaign Coordination
• Crisis Management
• Strategic Planning
• Stakeholder Engagement
• Budget Management
• Interpersonal Abilities

• 7-10 years of extensive Government Relations, Public Affairs, or/and PR experience.
• Candidates who’ve been leaders in other careers (e.g. legal & corporate affairs, industrial relations, public sector) and may be looking for a career change are welcome.
• Deep understanding of Kenya’s highly politicized environment and informal forums.
• Creative mindset to manage social media, coordinate influencer-led consumer campaigns, and leverage business milestones.
• Quick decision-maker capable of handling high-stakes regulatory shifts, media storms, or social media crises under intense pressure and tight deadlines.
• Startup mindset with the ability to roll up your sleeves and take direct action.
• Native/fluent English.
• Exceptional interpersonal abilities for high-stakes engagement.