Company Overview

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

Job Purpose Statement

The Growth Manager - SME Segment is responsible for driving activation, engagement, retention, product penetration and revenue growth across LOOP's small and medium enterprise (SME) merchant portfolio. This covers formal and growing businesses in both goods and services, including retailers, wholesalers and distributors, hospitality, healthcare, education, professional services, transport and logistics operators, and multi-branch businesses that have outgrown micro-merchant solutions.

To scale the LOOPBIZ platform, LOOP DFS works with established financial institutions, mobile network operators and other partners to offer a comprehensive suite of financial services. The role sits at the intersection of payments, credit, product monetisation, distribution and marketing, and is accountable for retention and growth strategies that deliver consistent revenue growth and customer loyalty within the SME segment.

The role holder partners with internal stakeholders to understand SME behaviour (payment acceptance and collections, supplier and payroll payments, invoicing and receivables, working capital cycles and multi-branch operations) and delivers retention-focused cross-selling models, revenue management plans, customer information management tools, loyalty and rewards programmes, and Customer Value Proposition (CVP) enhancements tailored to SMEs.

The role holder leads a team of SME Growth Officers who execute and scale retention campaigns and credit qualification across the SME customer journey. The main objectives are to increase monthly active SME merchants and monthly recurring revenue, optimize customer lifetime value, reduce revenue churn, drive credit qualification (OD, Term Loans) and grow expansion revenue within the SME portfolio.

The role also oversees partnerships with banks and financial institutions offering LOOP Merchant as a platform, and tracks and reports on SME portfolio performance, providing regular insight and strategic recommendations to the Head of Payments Business and senior leadership.

Job Specifications

Academic

• University Degree in Business, Commerce, Finance, Economics, Computer Science, or related field.
• MBA or Master's degree in a business field is desirable.
• Customer Growth Management Nano Degree Certification is an added advantage.
• Digital Marketing Nano Degree Certification is desirable.

Work Experience

• At least 8 years of work experience, three of which should have been in a senior commercial management role within a Fintech, Bank, or Telecommunications organisation, with direct experience in Merchant lending, digital credit, or retail financial services growth.

• Driving activation, engagement, retention, product penetration and revenue growth across LOOP's small and medium enterprise (SME) merchant portfolio.
• Partnering with internal stakeholders to understand SME behaviour and deliver retention-focused cross-selling models, revenue management plans, customer information management tools, loyalty and rewards programmes, and Customer Value Proposition (CVP) enhancements tailored to SMEs.
• Leading a team of SME Growth Officers who execute and scale retention campaigns and credit qualification across the SME customer journey.
• Increasing monthly active SME merchants and monthly recurring revenue.
• Optimizing customer lifetime value.
• Reducing revenue churn.
• Driving credit qualification (OD, Term Loans).
• Growing expansion revenue within the SME portfolio.
• Overseeing partnerships with banks and financial institutions offering LOOP Merchant as a platform.
• Tracking and reporting on SME portfolio performance, providing regular insight and strategic recommendations to the Head of Payments Business and senior leadership.

• Merchant lending
• Digital credit
• Retail financial services growth
• Payments
• Credit
• Product monetisation
• Distribution
• Marketing
• Retention strategies
• Revenue growth
• Customer loyalty
• SME behaviour analysis
• Cross-selling models
• Revenue management
• Customer information management
• Loyalty and rewards programmes
• Customer Value Proposition (CVP) enhancement
• Team leadership
• Credit qualification
• Partnership management
• Portfolio performance tracking and reporting
• Strategic recommendations

• University Degree in Business, Commerce, Finance, Economics, Computer Science, or related field.
• MBA or Master's degree in a business field is desirable.
• Customer Growth Management Nano Degree Certification is an added advantage.
• Digital Marketing Nano Degree Certification is desirable.