The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

Job Purpose Statement

The role is responsible for identifying unmet customer needs and commercialization opportunities, and executing approved and prioritized roadmaps by collaborating with interdisciplinary teams to create, design and deliver high impact innovative products from concept to market, in order to create seamless digital finance customer journeys that increase conversions/transactions, improve experience, generate additional revenue and lower cost to serve.

The role is also responsible for collaborating with client facing teams and Marketing to promote activation and usage of Digital Finance products to increase DAU (Daily Active Users) and ARPU (Average Revenue Per Customer) through Data driven analytics.

Key Accountabilities (Duties and Responsibilities)

Job Specifications

Academic:

University degree with Upper 2nd Class and any other relevant Professional qualifications.

Professional:

A qualification in technology related field, Data analysis or Project management is required.

Proficiency in MS Office with advanced Excel qualification is required.

Desired work experience:

• 6-8 years’ experience in Banking or digital financial services, with at least 2 years delivering or handling customer facing digital solutions in a Product, Project Management, Data Analysis or IT applications function.
• Experience working with technology driven financial products and solutions.
• Experience working in cross-functionally project teams.
• Ability to communicate effectively with both technology and business teams.
• Knowledge of product management methods and processes and a good understanding of emerging technology and big data platforms

• Identifying unmet customer needs and commercialization opportunities.
• Executing approved and prioritized roadmaps by collaborating with interdisciplinary teams to create, design and deliver high impact innovative products from concept to market.
• Creating seamless digital finance customer journeys that increase conversions/transactions, improve experience, generate additional revenue and lower cost to serve.
• Collaborating with client facing teams and Marketing to promote activation and usage of Digital Finance products to increase DAU (Daily Active Users) and ARPU (Average Revenue Per Customer) through Data driven analytics.

• Proficiency in MS Office with advanced Excel qualification.
• Ability to communicate effectively with both technology and business teams.
• Knowledge of product management methods and processes.
• Good understanding of emerging technology and big data platforms.

• University degree with Upper 2nd Class.
• Any other relevant Professional qualifications.
• A qualification in technology related field, Data analysis or Project management.