Background

Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...

We're looking for a Leave of Absence (LOA) Associate to join our team and support employees through the entire leave management process while ensuring compliance and delivering an outstanding employee experience.

Location: Royal Offices, 3rd Floor, Office 33, Mogotio Road, Nairobi, Kenya

Work Setup: On-site

Schedule: Monday to Friday

3:00 PM - 1:00 AM (Kenya Time)

4:00 PM - 2:00 AM (Kenya Time)

5:00 PM - 3:00 AM (Kenya Time)

What You'll Do:

• Manage end-to-end leave of absence cases
• Review medical documentation and leave eligibility
• Coordinate return-to-work processes
• Provide guidance and support to employees and managers
• Ensure compliance with FMLA and leave regulations
• Maintain accurate records within HRIS systems
• Investigate and resolve complex leave-related cases

What We're Looking For:

• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent work experience)
• 6+ months of HR-related experience
• Experience in Leave Administration, Benefits Administration, Employee Relations, HR Operations, Payroll, Healthcare Administration, Disability Management, or Workers' Compensation
• Advanced English proficiency (C1+ preferred)
• Intermediate Excel proficiency required (VLOOKUP and Pivot Tables)
• Strong communication, organizational, and problem-solving skills
• Experience working with HRIS and case management systems
• Ability to handle confidential information with professionalism

Nice to Have:

• Experience administering FMLA or disability programs
• Bilingual English/Spanish
• Knowledge of employment and leave regulations
• Experience supporting high-volume employee populations

• Manage end-to-end leave of absence cases
• Review medical documentation and leave eligibility
• Coordinate return-to-work processes
• Provide guidance and support to employees and managers
• Ensure compliance with FMLA and leave regulations
• Maintain accurate records within HRIS systems
• Investigate and resolve complex leave-related cases

• Advanced English proficiency (C1+ preferred)
• Intermediate Excel proficiency required (VLOOKUP and Pivot Tables)
• Strong communication, organizational, and problem-solving skills
• Experience working with HRIS and case management systems
• Ability to handle confidential information with professionalism

• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent work experience)
• 6+ months of HR-related experience
• Experience in Leave Administration, Benefits Administration, Employee Relations, HR Operations, Payroll, Healthcare Administration, Disability Management, or Workers' Compensation
• Experience administering FMLA or disability programs
• Bilingual English/Spanish
• Knowledge of employment and leave regulations
• Experience supporting high-volume employee populations