Background

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Job Purpose

The Human Resource Manager will lead all HR functions for the hotel, ensuring effective recruitment, employee relations, performance management, training, and compliance with labor laws. This role is key to fostering a positive work environment, promoting staff development, and supporting the hotel’s strategic goals.

Key Responsibilities

Recruitment & Staffing

• Develop and implement recruitment strategies to attract qualified candidates.
• Manage the end-to-end hiring process including job postings, interviews, onboarding, and induction.
• Maintain a pool of qualified candidates for future vacancies.

Employee Relations & Engagement

• Foster a positive and inclusive workplace culture.
• Address employee grievances and resolve conflicts fairly and timely.
• Organize employee engagement activities and team-building programs.

Performance Management

• Design and implement performance appraisal systems.
• Set performance standards and conduct regular employee evaluations.
• Identify training needs and coordinate professional development programs.

Compensation & Benefits

• Manage payroll in coordination with finance to ensure accurate and timely salary payments.
• Administer employee benefits programs and maintain related records.

Compliance & Record Keeping

• Ensure adherence to labor laws, hotel policies, and regulatory requirements.
• Maintain accurate employee records and HR documentation.
• Prepare HR reports for management review.

Training & Development

• Plan and implement training programs for new hires and ongoing staff development.
• Promote learning initiatives that enhance staff skills and service delivery.

HR Strategy & Policy

• Develop and update HR policies and procedures in line with best practices.
• Advise management on HR matters to support strategic objectives.

Requirements

Qualifications & Experience

• Bachelor’s degree in Human Resource Management, Business Administration, or related field.
• Minimum 5 years’ experience in HR, preferably within the hospitality industry or a 3-star hotel environment.
• Sound knowledge of labor laws and HR best practices.
• Strong interpersonal, communication, and conflict resolution skills.
• Proficiency with HRIS software and MS Office.

Core Competencies

• Employee-focused approach
• Strong organizational and multitasking skills
• Confidentiality and integrity
• Leadership and coaching abilities
• Problem-solving and decision-making skills

• Develop and implement recruitment strategies to attract qualified candidates.
• Manage the end-to-end hiring process including job postings, interviews, onboarding, and induction.
• Maintain a pool of qualified candidates for future vacancies.
• Foster a positive and inclusive workplace culture.
• Address employee grievances and resolve conflicts fairly and timely.
• Organize employee engagement activities and team-building programs.
• Design and implement performance appraisal systems.
• Set performance standards and conduct regular employee evaluations.
• Identify training needs and coordinate professional development programs.
• Manage payroll in coordination with finance to ensure accurate and timely salary payments.
• Administer employee benefits programs and maintain related records.
• Ensure adherence to labor laws, hotel policies, and regulatory requirements.
• Maintain accurate employee records and HR documentation.
• Prepare HR reports for management review.
• Plan and implement training programs for new hires and ongoing staff development.
• Promote learning initiatives that enhance staff skills and service delivery.
• Develop and update HR policies and procedures in line with best practices.
• Advise management on HR matters to support strategic objectives.

• Strong interpersonal skills
• Communication skills
• Conflict resolution skills
• Proficiency with HRIS software
• MS Office proficiency
• Employee-focused approach
• Strong organizational skills
• Multitasking skills
• Confidentiality
• Integrity
• Leadership abilities
• Coaching abilities
• Problem-solving skills
• Decision-making skills

• Bachelor’s degree in Human Resource Management, Business Administration, or related field.
• Minimum 5 years’ experience in HR, preferably within the hospitality industry or a 3-star hotel environment.
• Sound knowledge of labor laws and HR best practices.