Company: MSport (Sports Betting / Gaming Industry)

MSport is a leading organization in the sports betting industry, committed to providing a dynamic and engaging experience for its users. We are seeking a highly motivated and experienced HR and Admin Manager to join our team in Nairobi, Kenya. This role is crucial in ensuring the smooth operation of our HR and administrative functions, fostering a positive work environment, and supporting our company's growth.

Key Responsibilities

The HR and Admin Manager will be responsible for a wide range of duties, including but not limited to:

• Talent Acquisition: Lead recruitment lifecycle for core team (CSRs and CS Manager).
• Compliance: Ensure full alignment with Kenyan employment law and regulations; manage PAYE, NSSF, SHIF, and statutory filings.
• Administration: Oversee office procurement, vendor relations, and asset management.
• Onboarding & Culture: Design onboarding processes and foster a high‑performance culture for 24/7 operations.
• Performance Management: Implement KPI‑based performance and wage reviews.
• Conflict Resolution: Mediate workplace disputes and conduct investigations per labor protocols.

Required Profile

We are looking for a candidate with the following qualifications and experience:

• Education: Bachelor’s degree in HRM, Business Administration, or related field; IHRM membership preferred.
• Experience: 5+ years in HR/Admin, ideally in iGaming, BPO, or fintech.
• Technical Skills: Knowledge of Kenyan labor laws, payroll systems, and Microsoft 365 (Excel proficiency essential).
• Soft Skills: Strong leadership, communication, and interpersonal skills; ability to coach and mediate diverse teams.
• Health & Safety: Familiarity with OSHA requirements for office environments.

Benefits

Joining MSport offers a rewarding experience:

• Work with leading organisations in the sports betting industry
• Collaborative, purpose‑driven work environment
• Opportunities for growth and professional development
• Competitive salary package
• Chance to make a meaningful impact

• Lead recruitment lifecycle for core team (CSRs and CS Manager).
• Ensure full alignment with Kenyan employment law and regulations; manage PAYE, NSSF, SHIF, and statutory filings.
• Oversee office procurement, vendor relations, and asset management.
• Design onboarding processes and foster a high‑performance culture for 24/7 operations.
• Implement KPI‑based performance and wage reviews.
• Mediate workplace disputes and conduct investigations per labor protocols.

• Knowledge of Kenyan labor laws, payroll systems, and Microsoft 365 (Excel proficiency essential).
• Strong leadership, communication, and interpersonal skills; ability to coach and mediate diverse teams.
• Familiarity with OSHA requirements for office environments.

• Bachelor’s degree in HRM, Business Administration, or related field; IHRM membership preferred.