Vacancy title:
Head, Content Management

[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Media, Communications & Writing]

Jobs at:
Mastercard Foundation

Deadline of this Job:
Thursday, July 31 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Wednesday, July 23 2025, Base Salary: Not Disclosed

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JOB DETAILS:

WAYS YOU CAN CONTRIBUTE

• Provide strategic and hands-on leadership in the administration and optimization of SharePoint and related Microsoft 365 platforms, including site architecture, permission structures, metadata, and content types.
• Lead the design and implementation of scalable, secure, and user-friendly enterprise content management (ECM) solutions.
• Develop and enforce taxonomy, metadata standards, and search optimization practices, leveraging SharePoint’s term store and enterprise search capabilities.
• Partner with IT, Cybersecurity, and other stakeholders to ensure strong governance, compliance, and privacy frameworks across ECM initiatives.
• Oversee content migration, site modernization, and the rollout of new SharePoint features and integrations.
• Champion change management, training, and capability-building to drive ECM and SharePoint adoption across the Foundation.
• Translate business needs into technical and information architecture requirements; review and approve related design decisions.
• Guide continuous ECM improvements informed by user feedback, analytics, and emerging best practices.
• Manage vendor relationships to ensure the successful delivery and enhancement of ECM and SharePoint services.
• Oversee the Foundation’s Records Management Program, including use of Microsoft Purview for retention and archiving.

WHO YOU ARE

• Bachelor’s degree in Knowledge Management, Information or Library Science, Computer Science, or related field.
• 7+ years of progressive experience in enterprise content management, with demonstrated, hands-on expertise as a SharePoint administrator (including SharePoint Online/Modern).
• Relevant certifications in SharePoint, Microsoft 365, Information Architecture, or Project Management are a strong asset.
• Proven experience designing, building, and optimizing SharePoint site architectures, modern pages, content types, permission models, and metadata strategies.
• Advanced knowledge of information architecture, taxonomy development, term store management, and federated search within the Microsoft 365 ecosystem.
• Strong understanding of governance, compliance, security, and change management practices as applied to SharePoint and ECM platforms.
• Track record of leading and developing high-performing technical and functional teams, including cross-functional and remote staff.
• Excellent communication and stakeholder engagement skills; able to translate business needs into robust digital solutions.
• Strategic, adaptable, and service-oriented, with a deep commitment to knowledge equity and the mission of the Foundation.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.  
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplifies the Foundation’s values.
• Demonstrate a commitment to Mastercard Foundation’s values and vision

Work Hours: 8

Experience in Months: 84

Level of Education: bachelor degree

Job application procedure

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