Background

This is a Head of Operations Manager position within Brites Management Jobs, focusing on Logistics and Finance.

Key Responsibilities

Operational Management

• Lead and coordinate the daily operations of three operational units.
• Ensure the timely and efficient delivery of municipal, commercial, and industrial waste collection services.
• Develop and implement operational plans, schedules, and resource allocation strategies.
• Monitor operational performance against established KPIs and service level agreements.
• Ensure continuity of operations and effective response to operational challenges and emergencies.

Team Leadership and People Management

• Supervise, motivate, and develop operational supervisors, drivers, loaders, and support staff.
• Conduct regular team meetings and performance reviews.
• Foster a culture of accountability, teamwork, safety, and customer service excellence.
• Identify training needs and coordinate staff development initiatives.
• Manage workforce planning, attendance, and disciplinary matters in accordance with company policies.

Fleet and Asset Management

• Optimize the utilization of vehicles, machinery, equipment, and operational assets.
• Coordinate preventive maintenance schedules to minimize downtime.
• Monitor vehicle performance, fuel consumption, and operational costs.
• Ensure operational equipment remains safe, functional, and compliant with regulatory standards.

Health, Safety, Environment and Compliance

• Ensure full compliance with health, safety, environmental, and waste management regulations.
• Promote and enforce safe working practices across all operational sites.
• Conduct regular safety inspections, audits, and risk assessments.
• Investigate incidents, accidents, and near misses and implement corrective actions.
• Ensure compliance with contractual obligations, company policies, and industry standards.

Service Quality and Customer Satisfaction

• Monitor service delivery standards and address operational issues promptly.
• Ensure customer complaints and service requests are investigated and resolved effectively.
• Work closely with clients, municipal authorities, and other stakeholders to maintain high service standards.
• Implement initiatives to improve operational efficiency and customer satisfaction.

Budget and Cost Control

• Assist in preparing and managing operational budgets.
• Monitor operational expenditures and identify cost-saving opportunities.
• Ensure efficient utilization of labor, fleet, fuel, and equipment resources.
• Prepare operational reports and performance analyses for management.

Reporting and Continuous Improvement

• Prepare weekly, monthly, and quarterly operational performance reports.
• Analyze operational data and recommend process improvements.
• Develop and implement strategies to improve productivity, service quality, and operational efficiency.
• Support business growth initiatives and operational expansion projects.

Qualifications & Experience

• Diploma or Degree in Operations Management, Waste Management, Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 3–5 years’ supervisory or management experience in operations, logistics, waste management, transportation, or a related industry.
• Experience managing multiple teams and field-based operations.
• Strong knowledge of operational planning and resource allocation.
• Valid driving licence.
• Experience in waste management, environmental services, sanitation, or municipal service operations.
• Health and Safety certification.
• Experience managing large vehicle fleets and operational assets.

• Lead and coordinate the daily operations of three operational units.
• Ensure the timely and efficient delivery of municipal, commercial, and industrial waste collection services.
• Develop and implement operational plans, schedules, and resource allocation strategies.
• Monitor operational performance against established KPIs and service level agreements.
• Ensure continuity of operations and effective response to operational challenges and emergencies.
• Supervise, motivate, and develop operational supervisors, drivers, loaders, and support staff.
• Conduct regular team meetings and performance reviews.
• Foster a culture of accountability, teamwork, safety, and customer service excellence.
• Identify training needs and coordinate staff development initiatives.
• Manage workforce planning, attendance, and disciplinary matters in accordance with company policies.
• Optimize the utilization of vehicles, machinery, equipment, and operational assets.
• Coordinate preventive maintenance schedules to minimize downtime.
• Monitor vehicle performance, fuel consumption, and operational costs.
• Ensure operational equipment remains safe, functional, and compliant with regulatory standards.
• Ensure full compliance with health, safety, environmental, and waste management regulations.
• Promote and enforce safe working practices across all operational sites.
• Conduct regular safety inspections, audits, and risk assessments.
• Investigate incidents, accidents, and near misses and implement corrective actions.
• Ensure compliance with contractual obligations, company policies, and industry standards.
• Monitor service delivery standards and address operational issues promptly.
• Ensure customer complaints and service requests are investigated and resolved effectively.
• Work closely with clients, municipal authorities, and other stakeholders to maintain high service standards.
• Implement initiatives to improve operational efficiency and customer satisfaction.
• Assist in preparing and managing operational budgets.
• Monitor operational expenditures and identify cost-saving opportunities.
• Ensure efficient utilization of labor, fleet, fuel, and equipment resources.
• Prepare operational reports and performance analyses for management.
• Prepare weekly, monthly, and quarterly operational performance reports.
• Analyze operational data and recommend process improvements.
• Develop and implement strategies to improve productivity, service quality, and operational efficiency.
• Support business growth initiatives and operational expansion projects.

• Strong knowledge of operational planning and resource allocation.
• Valid driving licence.
• Health and Safety certification.
• Experience managing large vehicle fleets and operational assets.

• Diploma or Degree in Operations Management, Waste Management, Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 3–5 years’ supervisory or management experience in operations, logistics, waste management, transportation, or a related industry.
• Experience managing multiple teams and field-based operations.
• Experience in waste management, environmental services, sanitation, or municipal service operations.