Head Outsourced Employee Services
2025-05-28T12:35:40+00:00
Airtel
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https://www.airtelkenya.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Telecommunications
Management
2025-07-02T17:00:00+00:00
Kenya
8
Head Outsourced Employee Services at Airtel
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Reporting to the Human Resources Director, the incumbent’s role will include;
- Develop HR outsourcing strategies including workforce planning, recruitment onboarding and retention.
- Oversee outsourced employee lifecycle processes e.g. payroll, benefits, leave, exits and performance management etc.
- Ensure outsourcing operations are compliant with local Labour laws and internal organizational policies and processes.
- Manage compliance of outsourced service vendors via periodic audits and process reviews
- Implement engagement initiatives e.g. surveys, recognition programs and caravans to improve the morale of the outsourced employees
- Manage budgets and financial reporting for outsourced HR services ensuring cost efficiency.
- Define and track service level agreements with accompanying analytics for contracted partners
- Develop talent and capability of the outsourced teams by identifying and managing the rollout of various upskilling and training initiatives
Qualifications
Qualifications:
- Bachelor’s degree in human resources, or Business-related field
- Post Graduate Diploma in HR Management with good knowledge of Kenyan Employment Act
- A minimum of 5- 8 years’ experience in HR
- Good in data analysis. Working knowledge in advanced excel will be an added advantage
- Ability to manage outsourcing partners to deliver for the business
Competencies and behaviour required
- Good interpersonal skills
- Excellent communication skills
- Good presentation skills
- A person of high integrity and appreciates confidentiality
- Business awareness with strong analytical skills and problem solving skills
- Highly numerate with keen attention to detail
- Good negotiation skills
Develop HR outsourcing strategies including workforce planning, recruitment onboarding and retention. Oversee outsourced employee lifecycle processes e.g. payroll, benefits, leave, exits and performance management etc. Ensure outsourcing operations are compliant with local Labour laws and internal organizational policies and processes. Manage compliance of outsourced service vendors via periodic audits and process reviews Implement engagement initiatives e.g. surveys, recognition programs and caravans to improve the morale of the outsourced employees Manage budgets and financial reporting for outsourced HR services ensuring cost efficiency. Define and track service level agreements with accompanying analytics for contracted partners Develop talent and capability of the outsourced teams by identifying and managing the rollout of various upskilling and training initiatives
Good interpersonal skills Excellent communication skills Good presentation skills A person of high integrity and appreciates confidentiality Business awareness with strong analytical skills and problem solving skills Highly numerate with keen attention to detail Good negotiation skills
Bachelor’s degree in human resources, or Business-related field Post Graduate Diploma in HR Management with good knowledge of Kenyan Employment Act A minimum of 5- 8 years’ experience in HR Good in data analysis. Working knowledge in advanced excel will be an added advantage Ability to manage outsourcing partners to deliver for the business
JOB-6837031c93670
Vacancy title:
Head Outsourced Employee Services
[Type: FULL_TIME, Industry: Telecommunications, Category: Management]
Jobs at:
Airtel
Deadline of this Job:
Wednesday, July 2 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Wednesday, May 28 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Head Outsourced Employee Services at Airtel
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Reporting to the Human Resources Director, the incumbent’s role will include;
- Develop HR outsourcing strategies including workforce planning, recruitment onboarding and retention.
- Oversee outsourced employee lifecycle processes e.g. payroll, benefits, leave, exits and performance management etc.
- Ensure outsourcing operations are compliant with local Labour laws and internal organizational policies and processes.
- Manage compliance of outsourced service vendors via periodic audits and process reviews
- Implement engagement initiatives e.g. surveys, recognition programs and caravans to improve the morale of the outsourced employees
- Manage budgets and financial reporting for outsourced HR services ensuring cost efficiency.
- Define and track service level agreements with accompanying analytics for contracted partners
- Develop talent and capability of the outsourced teams by identifying and managing the rollout of various upskilling and training initiatives
Qualifications
Qualifications:
- Bachelor’s degree in human resources, or Business-related field
- Post Graduate Diploma in HR Management with good knowledge of Kenyan Employment Act
- A minimum of 5- 8 years’ experience in HR
- Good in data analysis. Working knowledge in advanced excel will be an added advantage
- Ability to manage outsourcing partners to deliver for the business
Competencies and behaviour required
- Good interpersonal skills
- Excellent communication skills
- Good presentation skills
- A person of high integrity and appreciates confidentiality
- Business awareness with strong analytical skills and problem solving skills
- Highly numerate with keen attention to detail
- Good negotiation skills
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click Here to Apply
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