Head of Client Operations
2026-02-06T07:55:46+00:00
Pavago
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_9870/logo/download%20(6).png
https://www.pavago.co/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Consulting
Management, Business Operations, Civil & Government
2026-02-17T17:00:00+00:00
8
This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention.
Responsibilities
Client Relationship Ownership
- Act as the primary point of contact for 20–30 active clients
- Lead client check-ins, manage expectations, and handle ongoing requests
- Anticipate risks early and proactively prevent churn
- Own client satisfaction, retention, and long-term success
Campaign Performance & Results
- Diagnose and resolve underperforming cold email campaigns
- Troubleshoot deliverability issues, list quality problems, and low-converting copy
- Quality-check campaigns before launch to ensure readiness and performance
- Continuously optimize campaigns for measurable outcomes
Processes, Systems & Documentation
- Build and refine delivery documentation as the business scales
- Create practical playbooks that evolve with a growing startup
- Track SLAs, client health metrics, and delivery standards
Cross-Functional Collaboration
- Work closely with the development team on technical and infrastructure issues
- Coordinate with the outreach team on execution and optimization
- Report directly to the founder on client health, risks, and delivery performance
What Makes You a Perfect Fit
- You have operated in fast-growing startups where roles are fluid and ownership is high
- You take responsibility for outcomes without waiting for perfect processes
- You communicate directly and confidently with founders and executives
- You are comfortable adapting as the business evolves
- You focus on execution, impact, and results
Required Experience & Skills
- Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company
- Background in cold email agencies, lead generation, or similar high-velocity environments
- Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement
- Ability to personally write copy and troubleshoot campaigns when needed
- Technical enough to understand APIs, automations, and data flows without relying heavily on engineering
- Daily, practical use of AI tools for real operational work
- Strong problem-solving skills and comfort working in environments where systems are still being built
Client Relationship Ownership
Act as the primary point of contact for 20–30 active clients
Lead client check-ins, manage expectations, and handle ongoing requests
Anticipate risks early and proactively prevent churn
Own client satisfaction, retention, and long-term success
Campaign Performance & Results
Diagnose and resolve underperforming cold email campaigns
Troubleshoot deliverability issues, list quality problems, and low-converting copy
Quality-check campaigns before launch to ensure readiness and performance
Continuously optimize campaigns for measurable outcomes
Processes, Systems & Documentation
Build and refine delivery documentation as the business scales
Create practical playbooks that evolve with a growing startup
Track SLAs, client health metrics, and delivery standards
Cross-Functional Collaboration
Work closely with the development team on technical and infrastructure issues
Coordinate with the outreach team on execution and optimization
Report directly to the founder on client health, risks, and delivery performance
You have operated in fast-growing startups where roles are fluid and ownership is high
You take responsibility for outcomes without waiting for perfect processes
You communicate directly and confidently with founders and executives
You are comfortable adapting as the business evolves
You focus on execution, impact, and results
Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company
Background in cold email agencies, lead generation, or similar high-velocity environments
Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement
Ability to personally write copy and troubleshoot campaigns when needed
Technical enough to understand APIs, automations, and data flows without relying heavily on engineering
Daily, practical use of AI tools for real operational work
Strong problem-solving skills and comfort working in environments where systems are still being built
JOB-69859e82767a3
Vacancy title:
Head of Client Operations
[Type: FULL_TIME, Industry: Consulting, Category: Management, Business Operations, Civil & Government]
Jobs at:
Pavago
Deadline of this Job:
Tuesday, February 17 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Friday, February 6 2026, Base Salary: Not Disclosed
Similar Jobs in Kenya
Learn more about Pavago
Pavago jobs in Kenya
JOB DETAILS:
This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention.
Responsibilities
Client Relationship Ownership
- Act as the primary point of contact for 20–30 active clients
- Lead client check-ins, manage expectations, and handle ongoing requests
- Anticipate risks early and proactively prevent churn
- Own client satisfaction, retention, and long-term success
Campaign Performance & Results
- Diagnose and resolve underperforming cold email campaigns
- Troubleshoot deliverability issues, list quality problems, and low-converting copy
- Quality-check campaigns before launch to ensure readiness and performance
- Continuously optimize campaigns for measurable outcomes
Processes, Systems & Documentation
- Build and refine delivery documentation as the business scales
- Create practical playbooks that evolve with a growing startup
- Track SLAs, client health metrics, and delivery standards
Cross-Functional Collaboration
- Work closely with the development team on technical and infrastructure issues
- Coordinate with the outreach team on execution and optimization
- Report directly to the founder on client health, risks, and delivery performance
What Makes You a Perfect Fit
- You have operated in fast-growing startups where roles are fluid and ownership is high
- You take responsibility for outcomes without waiting for perfect processes
- You communicate directly and confidently with founders and executives
- You are comfortable adapting as the business evolves
- You focus on execution, impact, and results
Required Experience & Skills
- Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company
- Background in cold email agencies, lead generation, or similar high-velocity environments
- Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement
- Ability to personally write copy and troubleshoot campaigns when needed
- Technical enough to understand APIs, automations, and data flows without relying heavily on engineering
- Daily, practical use of AI tools for real operational work
- Strong problem-solving skills and comfort working in environments where systems are still being built
Work Hours: 8
Experience in Months: 84
Level of Education: bachelor degree
Job application procedure
Are You Interested? Click Here TO Apply
All Jobs | QUICK ALERT SUBSCRIPTION
.png){kind=logo}
