Role Overview

The Head of Department – Hospitality Services will oversee all non-clinical hospitality functions—ensuring the coordination and quality delivery of laundry, catering, housekeeping, and internal staff activities (including hospitality staff services). This role plays a vital part in promoting a clean, hygienic, and welcoming environment aligned with patient care and comfort.

Key Responsibilities

• Strategic Leadership & Oversight
• Service Standards & Quality Assurance
• Vendor & Contractor Management
• Budgeting & Cost Efficiency
• Team Leadership & Development
• Compliance & Safety
• Reporting & Collaboration

Qualifications & Experience

• Bachelor’s Degree or Diploma in Hospitality Management
• Minimum 3-5 years in a leadership role in hospitality in a hotel or hospital
• Proven experience in supervising services like housekeeping, catering, laundry, and managing outsourced operations
• Strong financial acumen in budgeting, forecasting, and expense management
• Excellent leadership, negotiation, organizational, and communication skills
• Proficiency with Microsoft Office and facility/supplier management systems; knowledge of health, safety, and food/laundry hygiene standards

• Strategic Leadership & Oversight
• Service Standards & Quality Assurance
• Vendor & Contractor Management
• Budgeting & Cost Efficiency
• Team Leadership & Development
• Compliance & Safety
• Reporting & Collaboration

• Bachelor’s Degree or Diploma in Hospitality Management
• Minimum 3-5 years in a leadership role in hospitality in a hotel or hospital
• Proven experience in supervising services like housekeeping, catering, laundry, and managing outsourced operations
• Strong financial acumen in budgeting, forecasting, and expense management
• Excellent leadership, negotiation, organizational, and communication skills
• Proficiency with Microsoft Office and facility/supplier management systems; knowledge of health, safety, and food/laundry hygiene standards