Hospital Receptionist

2025-10-05T07:59:18+00:00

FULL_TIME

Healthcare

Health Professionals

2025-10-06T17:00:00+00:00

 

Kenya

8

A Hospital Receptionist's duties include welcoming patients, scheduling appointments, managing patient records, handling phone calls, processing insurance and billing, and maintaining a clean reception area.

Patient and Visitor Interaction: Greeting patients and visitors, providing information, directing them to the appropriate departments, and creating a welcoming atmosphere. Scheduling and Appointment Management: Booking, confirming, and rescheduling patient appointments, and notifying providers of patient arrivals. Patient Records Management: Entering, updating, and retrieving patient information in electronic health records (EHR) and paper files. Communication: Answering multi-line phones, directing calls, and handling patient inquiries, concerns, and general questions. Financial Tasks: Verifying insurance eligibility, collecting co-pays and other charges, and assisting with billing inquiries. Administrative Support: Filing, scanning documents, managing office supplies, and assisting with various clerical tasks to support medical staff. Maintaining Order: Keeping the reception area clean, organized, and welcoming for patients. Confidentiality: Protecting patient privacy by adhering to HIPAA regulations and hospital confidentiality policies.

Communication Skills: Excellent verbal and written communication skills to interact with patients, families, and medical staff. Customer Service: A friendly, professional, and compassionate demeanor, particularly for comforting patients and anticipating their anxieties. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain an organized workspace. Technical Proficiency: Competence in using Microsoft Office Suite and various medical office software, including EHR and practice management systems. Attention to Detail: Meticulousness in data entry, record-keeping, and handling financial information accurately. Discretion and Professionalism: The capacity to handle sensitive and confidential information with utmost discretion and maintain a professional demeanor. Multitasking: The ability to efficiently handle simultaneous tasks, such as phone calls, patient check-ins, and administrative work.

Bachelor's degree in related field

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