DDD believes talent has no boundaries--and opportunities shouldn’t either. In 2001, we saw the need to bring tech skills and living-wage work to men and women in underserved communities in Asia. It was here that DDD helped plant the seed for a socially responsible outsourcing practice known as impact sourcing.

What you’ll do

Coordinate shift operations and allocate duties according to service needs.

Conduct staff briefings and communicate daily priorities.

Monitor customer service, order accuracy and service speed.

Guide and coach staff on service procedures and workplace standards.

Handle customer concerns and escalate issues requiring management intervention.

Monitor attendance and ensure adequate staff coverage during shifts.

Maintain cleanliness, hygiene and readiness of service areas.

Monitor stock availability, report shortages and help minimise wastage.

Support opening, closing and cash-control checks as assigned.

Prepare shift reports and communicate outstanding issues during handovers.

What you’ll need

Three to four years of hospitality management experience.

Demonstrated experience supervising teams in a busy hospitality environment.

Strong understanding of restaurant operations and customer service standards.

Practical knowledge of shift coordination, stock monitoring and operational reporting.

Ability to resolve customer concerns and manage competing service priorities.

• Coordinate shift operations and allocate duties according to service needs.
• Conduct staff briefings and communicate daily priorities.
• Monitor customer service, order accuracy and service speed.
• Guide and coach staff on service procedures and workplace standards.
• Handle customer concerns and escalate issues requiring management intervention.
• Monitor attendance and ensure adequate staff coverage during shifts.
• Maintain cleanliness, hygiene and readiness of service areas.
• Monitor stock availability, report shortages and help minimise wastage.
• Support opening, closing and cash-control checks as assigned.
• Prepare shift reports and communicate outstanding issues during handovers.

• hospitality management
• supervising teams
• restaurant operations
• customer service standards
• shift coordination
• stock monitoring
• operational reporting
• customer concerns resolution
• managing competing service priorities

• BA/BSc/HND