JOB TITLE: HOTEL MANAGER

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS.40,000

JOB LOCATION: ISIOLO/WAJIR

Job summary

Oversee day-to-day hotel operations across all departments (front office, housekeeping, kitchen, maintenance, and security)

Min Qualification:

Diploma

Experience Level:

Mid level

Experience Length:

3 years

JOB TITLE: HOTEL MANAGER

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS.40,000

JOB LOCATION: ISIOLO/WAJIR

DUTIES AND RESPONSIBILITIES

Operational Management

Oversee day-to-day hotel operations across all departments (front office, housekeeping, kitchen, maintenance, and security)

Ensure smooth coordination between departments to deliver seamless guest experiences

Establish and enforce standard operating procedures (SOPs)

Monitor occupancy levels and adjust operational plans accordingly

Staff Supervision & Leadership

Recruit, onboard, train, and mentor hotel staff

Develop duty rosters and manage staff scheduling to ensure adequate coverage

Conduct regular performance evaluations and provide coaching and disciplinary action where necessary

Promote teamwork, accountability, and a high-performance culture

Guest Experience & Customer Service

Ensure all guests receive professional, courteous, and timely service

Handle escalated guest complaints and resolve issues effectively

Monitor guest feedback and implement improvements to enhance satisfaction

Maintain a welcoming and safe environment for all guests

Financial Management

Prepare and manage the hotel’s budget, including forecasting and cost control

Monitor daily revenue, expenses, and profitability

Implement strategies to increase occupancy and revenue

Oversee cash handling, billing, and financial reporting

Food & Beverage Oversight

Supervise kitchen and dining operations to ensure quality and hygiene standards

Monitor food costs, portion control, and wastage

Ensure timely procurement of food supplies and proper storage practices

Facilities & Maintenance Management

Ensure all hotel facilities, rooms, and equipment are well-maintained and functional

Schedule routine inspections and preventive maintenance

Coordinate repairs and liaise with service providers when necessary

Compliance & Safety

Ensure compliance with health, safety, and local regulatory requirements

Implement and monitor hygiene, sanitation, and safety standards

Train staff on emergency procedures and risk management

Reporting & Administration

Prepare regular reports on operations, financial performance, and staff productivity

Maintain accurate records of guests, inventory, and financial transactions

Provide updates and recommendations to ownership/management

KEY REQUIREMENT SKILLS AND QUALIFICATION

Degree or Diploma in Hospitality Management or a related field

Minimum of 3 years’ experience in hotel management or a similar leadership role

Strong leadership, communication, and interpersonal skills

Proven ability to manage teams and deliver high-quality customer service

Good financial and operational management skills

Ability to work in a remote or semi-remote location (Isiolo/Wajir)

Must be aged 38 years and above

Male candidates are encouraged to apply

• Oversee day-to-day hotel operations across all departments (front office, housekeeping, kitchen, maintenance, and security)
• Ensure smooth coordination between departments to deliver seamless guest experiences
• Establish and enforce standard operating procedures (SOPs)
• Monitor occupancy levels and adjust operational plans accordingly
• Recruit, onboard, train, and mentor hotel staff
• Develop duty rosters and manage staff scheduling to ensure adequate coverage
• Conduct regular performance evaluations and provide coaching and disciplinary action where necessary
• Promote teamwork, accountability, and a high-performance culture
• Ensure all guests receive professional, courteous, and timely service
• Handle escalated guest complaints and resolve issues effectively
• Monitor guest feedback and implement improvements to enhance satisfaction
• Maintain a welcoming and safe environment for all guests
• Prepare and manage the hotel’s budget, including forecasting and cost control
• Monitor daily revenue, expenses, and profitability
• Implement strategies to increase occupancy and revenue
• Oversee cash handling, billing, and financial reporting
• Supervise kitchen and dining operations to ensure quality and hygiene standards
• Monitor food costs, portion control, and wastage
• Ensure timely procurement of food supplies and proper storage practices
• Ensure all hotel facilities, rooms, and equipment are well-maintained and functional
• Schedule routine inspections and preventive maintenance
• Coordinate repairs and liaise with service providers when necessary
• Ensure compliance with health, safety, and local regulatory requirements
• Implement and monitor hygiene, sanitation, and safety standards
• Train staff on emergency procedures and risk management
• Prepare regular reports on operations, financial performance, and staff productivity
• Maintain accurate records of guests, inventory, and financial transactions
• Provide updates and recommendations to ownership/management

• Strong leadership
• Communication skills
• Interpersonal skills
• Proven ability to manage teams
• Ability to deliver high-quality customer service
• Good financial management skills
• Good operational management skills
• Ability to work in a remote or semi-remote location

• Degree or Diploma in Hospitality Management or a related field
• Minimum of 3 years’ experience in hotel management or a similar leadership role
• Must be aged 38 years and above