Background

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Job Summary

The Hotel Supervisor will oversee the day-to-day hotel operations to ensure exceptional service delivery, operational efficiency, and guest satisfaction. The role requires a proactive leader who can supervise staff, maintain service standards, and support management in achieving the hotel’s operational and customer experience goals.

Key Responsibilities

• Supervise daily hotel operations including front office, housekeeping, and food & beverage services.
• Ensure high standards of customer service and promptly address guest inquiries, complaints, and feedback.
• Lead, motivate, and coordinate hotel staff to deliver consistent and quality service.
• Monitor staff attendance, performance, and adherence to hotel policies and procedures.
• Ensure cleanliness, safety, and hygiene standards are maintained at all times.
• Support training and onboarding of new staff to improve service delivery and teamwork.
• Assist in inventory control and proper use of hotel resources.
• Identify operational challenges and proactively recommend improvements.
• Prepare basic reports and provide regular feedback to hotel management.

Qualifications & Requirements

• Diploma or Certificate in Hospitality, Hotel Management, or a related field.
• Minimum of 5 years’ experience working in the hotel or hospitality industry.
• Demonstrated experience in service delivery and customer care.
• Strong leadership and team supervision skills.
• Proactive, organized, and solution-oriented mindset.
• Good communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.

• Supervise daily hotel operations including front office, housekeeping, and food & beverage services.
• Ensure high standards of customer service and promptly address guest inquiries, complaints, and feedback.
• Lead, motivate, and coordinate hotel staff to deliver consistent and quality service.
• Monitor staff attendance, performance, and adherence to hotel policies and procedures.
• Ensure cleanliness, safety, and hygiene standards are maintained at all times.
• Support training and onboarding of new staff to improve service delivery and teamwork.
• Assist in inventory control and proper use of hotel resources.
• Identify operational challenges and proactively recommend improvements.
• Prepare basic reports and provide regular feedback to hotel management.

• Strong leadership and team supervision skills.
• Proactive, organized, and solution-oriented mindset.
• Good communication and interpersonal skills.

• Diploma or Certificate in Hospitality, Hotel Management, or a related field.
• Minimum of 5 years’ experience working in the hotel or hospitality industry.
• Demonstrated experience in service delivery and customer care.