Background

Established 12 years ago, PrideInn Hotels, Resorts & Camp stands as a prominent and rapidly growing hospitality brand that takes great pride in its Kenyan roots. With a strong presence in 5 counties across Kenya including Nairobi, Machakos, Narok, Mombasa, and Kwale, we currently operate 8 hotels and a camp, employing over 1,000 dedicated individuals.

POSITION SUMMARY:

House-keeping Supervisor will be responsible for maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards.

You are also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience. On time to time basis may also be required to assist the Executive Housekeeper in various activities.

KEY RESPONSIBILITIES:

• Responsible for smooth operation of the rooms assigned.
• Responsible for the performance of GRAS/Rooms stewards
• Supervise Room Attendants
• Organizes and facilitates the room making process.
• Daily allocation of rooms and deep cleaning tasks to team members.
• Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
• Attend timely to guest requests and complains
• Checks the occupied and departure rooms, giving special attention to guest needs.
• Ensures that the entire operation is performed as per the laid down standards.
• To organize immediately the guest needs under intimation to EHK.
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards.
• Aware of all room categories and amenities.
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost and found procedures.
• Report maintenance issues to Maintenance/Engineering Department.
• Assist Executive Housekeeper with training requirements.
• Represent the needs of the team to others in the hotel.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.

Qualifications/Requirements:

• Minimum Qualification: Diploma in hotel management, Certificate, Diploma
• Experience Length: 3 Years

• Responsible for smooth operation of the rooms assigned.
• Responsible for the performance of GRAS/Rooms stewards
• Supervise Room Attendants
• Organizes and facilitates the room making process.
• Daily allocation of rooms and deep cleaning tasks to team members.
• Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
• Attend timely to guest requests and complains
• Checks the occupied and departure rooms, giving special attention to guest needs.
• Ensures that the entire operation is performed as per the laid down standards.
• To organize immediately the guest needs under intimation to EHK.
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards.
• Aware of all room categories and amenities.
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost and found procedures.
• Report maintenance issues to Maintenance/Engineering Department.
• Assist Executive Housekeeper with training requirements.
• Represent the needs of the team to others in the hotel.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.

• Supervision
• Guest Satisfaction
• Room Attendant Supervision
• Cleaning Standards
• Guest Request Management
• Maintenance Reporting
• Training Assistance
• Team Representation
• Compliance with Regulations
• Interdepartmental Assistance

• Diploma in hotel management
• Certificate
• Diploma