Background

Crown Beachfront Vipingo (BFV) is a new luxury beach resort located along the scenic Vipingo coastline, offering world-class hospitality experiences, exceptional dining, wellness, recreation, and conference facilities. As the resort prepares for its grand opening, suitably qualified, experienced, and highly motivated individuals are invited to join the dynamic team in the following positions.

Job Purpose

To supervise the day-to-day housekeeping operations by ensuring guest rooms, public areas and back-of-house areas are maintained to the highest standards of cleanliness, hygiene and presentation, while promoting exceptional guest satisfaction and operational efficiency.

Key Duties and Responsibilities

• Supervise housekeeping staff and allocate daily cleaning assignments.
• Inspect guest rooms, public areas and back-of-house areas to ensure compliance with cleanliness and quality standards.
• Coordinate room cleaning schedules to ensure timely availability of rooms for arriving guests.
• Monitor housekeeping supplies and requisition materials as required.
• Ensure adherence to housekeeping standard operating procedures and health and safety regulations.
• Train, coach and evaluate housekeeping staff to maintain service excellence.
• Handle guest requests and housekeeping-related complaints promptly and professionally.
• Coordinate with the Front Office on room status and guest requirements.
• Monitor the proper use and maintenance of housekeeping equipment and supplies.
• Conduct routine inspections and prepare housekeeping reports.
• Ensure lost and found items are properly recorded and managed.
• Promote efficient use of cleaning materials to minimize wastage.
• Perform any other duties as may be assigned by the Executive Housekeeper.

Key Performance Indicators (KPIs)

• Guest satisfaction ratings on room cleanliness.
• Room inspection compliance scores.
• Timeliness of room readiness.
• Number of housekeeping-related guest complaints.
• Staff productivity levels.
• Compliance with housekeeping SOPs.
• Inventory control of housekeeping supplies.
• Cleanliness audit scores.
• Reduction in wastage of housekeeping materials.
• Timely completion of daily housekeeping schedules.

Education, Skills and Experience

• Must have: Diploma in Hospitality Management, Housekeeping Management or a related field from a recognized institution. Bachelor’s Degree will be an added advantage.
• Minimum of three (3) years' relevant housekeeping experience, preferably in the hospitality industry, with at least one (1) year in a supervisory role.
• Sound knowledge of housekeeping operations, cleaning standards, inventory management and health and safety practices.

• Supervise housekeeping staff and allocate daily cleaning assignments.
• Inspect guest rooms, public areas and back-of-house areas to ensure compliance with cleanliness and quality standards.
• Coordinate room cleaning schedules to ensure timely availability of rooms for arriving guests.
• Monitor housekeeping supplies and requisition materials as required.
• Ensure adherence to housekeeping standard operating procedures and health and safety regulations.
• Train, coach and evaluate housekeeping staff to maintain service excellence.
• Handle guest requests and housekeeping-related complaints promptly and professionally.
• Coordinate with the Front Office on room status and guest requirements.
• Monitor the proper use and maintenance of housekeeping equipment and supplies.
• Conduct routine inspections and prepare housekeeping reports.
• Ensure lost and found items are properly recorded and managed.
• Promote efficient use of cleaning materials to minimize wastage.
• Perform any other duties as may be assigned by the Executive Housekeeper.

• Supervisory skills
• Guest satisfaction management
• Operational efficiency
• Inventory management
• Health and safety regulations adherence
• Training and coaching
• Complaint handling
• Coordination with Front Office
• Equipment maintenance
• Report preparation
• Lost and found management
• Waste minimization

• Diploma in Hospitality Management, Housekeeping Management or a related field from a recognized institution.
• Bachelor’s Degree will be an added advantage.
• Sound knowledge of housekeeping operations, cleaning standards, inventory management and health and safety practices.