Job Description

Location: Westlands, Nairobi

Department: Human resource Manager

Reports To: CEO

Employment Type: Full-time

Job Summary

We are seeking a proactive and highly organized Human Resources and Office Operations professional to oversee all HR functions and ensure smooth day-to-day operations within the company. The HR & Office Operations Manager will manage recruitment, employee relations, performance management, training, compliance, and overall employee experience, while also handling office administration, vendor management, and operational support. The ideal candidate can balance strategic HR planning with hands-on operational execution to support a growing team.

Key Responsibilities

1. Recruitment & Onboarding

• Develop and implement recruitment strategies to attract qualified candidates.
• Screen, interview, and hire employees in line with company needs.
• Coordinate onboarding processes to ensure smooth integration of new hires.

2. Employee Relations & Engagement

• Serve as the primary point of contact for employee inquiries and concerns.
• Promote a positive work environment through engagement initiatives and team-building activities.
• Address conflicts and mediate issues between employees as needed.

3. Performance Management

• Develop and implement performance appraisal systems.
• Support managers in setting objectives, conducting reviews, and managing employee growth plans.
• Provide guidance on promotions, disciplinary actions, and performance improvement plans.

4. HR Policies & Compliance

• Develop, update, and enforce HR policies in accordance with local labor laws and company standards.
• Ensure the company complies with statutory requirements (payroll, taxes, employment laws, benefits, etc.)
• Maintain accurate HR records and reports.

5. Payroll & Benefits Administration

• Oversee payroll processing in coordination with finance.
• Manage employee benefits programs, leaves, and compensation structures.
• Advise management on salary reviews and incentive programs.

6. Office Operations

• Oversee day-to-day office operations including supplies, equipment, and facility management.
• Coordinate with vendors, service providers, and contractors for office needs.
• Ensure smooth functioning of office systems, tools, and administrative processes.
• Support management in budgeting, procurement, and expense tracking for operational activities.
• Implement processes to improve operational efficiency and employee experience.

Requirements

Qualifications & Skills:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3–5 years of proven experience in HR management or a similar role.
• Strong understanding of labor laws and HR best practices.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle sensitive situations with discretion and professionalism.
• Proficiency in HR software and Microsoft Office suite.
• Strong organizational and problem-solving skills.

Preferred Attributes:

• Experience in the hospitality or service industry (if applicable).
• Ability to manage multiple priorities in a fast-paced environment.
• Strategic thinker with hands-on approach to operational HR tasks.

• Develop and implement recruitment strategies to attract qualified candidates.
• Screen, interview, and hire employees in line with company needs.
• Coordinate onboarding processes to ensure smooth integration of new hires.
• Serve as the primary point of contact for employee inquiries and concerns.
• Promote a positive work environment through engagement initiatives and team-building activities.
• Address conflicts and mediate issues between employees as needed.
• Develop and implement performance appraisal systems.
• Support managers in setting objectives, conducting reviews, and managing employee growth plans.
• Provide guidance on promotions, disciplinary actions, and performance improvement plans.
• Develop, update, and enforce HR policies in accordance with local labor laws and company standards.
• Ensure the company complies with statutory requirements (payroll, taxes, employment laws, benefits, etc.)
• Maintain accurate HR records and reports.
• Oversee payroll processing in coordination with finance.
• Manage employee benefits programs, leaves, and compensation structures.
• Advise management on salary reviews and incentive programs.
• Oversee day-to-day office operations including supplies, equipment, and facility management.
• Coordinate with vendors, service providers, and contractors for office needs.
• Ensure smooth functioning of office systems, tools, and administrative processes.
• Support management in budgeting, procurement, and expense tracking for operational activities.
• Implement processes to improve operational efficiency and employee experience.

• Strong understanding of labor laws and HR best practices.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle sensitive situations with discretion and professionalism.
• Proficiency in HR software and Microsoft Office suite.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strategic thinker with hands-on approach to operational HR tasks.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3–5 years of proven experience in HR management or a similar role.