Job Summary

The Human Resources Manager at Iconic Plaza Hotel is responsible for the strategic leadership and management of all human resource functions to support the hotel’s mission of delivering world-class 5-star hospitality services. This role ensures the attraction, development, engagement, and retention of high performing talent while fostering a positive, inclusive, and performance-driven workplace culture. The HR Manager will align HR strategies with business objectives, ensure compliance with Kenyan labor laws, and promote operational excellence through effective people management practices.

Key Responsibilities

1. Strategic HR Leadership

• Develop and implement HR strategies aligned with the hotel’s vision, mission, and business goals.
• Act as a strategic advisor to senior management on all human resource matters.
• Lead organizational development initiatives and workforce planning.
• Drive a high-performance culture focused on service excellence and accountability.

2. Talent Acquisition & Workforce Planning

• Develop and execute recruitment strategies to attract top talent in the hospitality industry.
• Oversee the full recruitment lifecycle: job design, advertising, interviewing, selection, and onboarding.
• Ensure the hotel maintains optimal staffing levels across all departments.
• Build partnerships with hospitality institutions and recruitment agencies.

3. Employee Onboarding & Retention

• Design and implement comprehensive onboarding programs for new hires.
• Monitor employee satisfaction and engagement levels.
• Develop retention strategies to reduce turnover and enhance employee loyalty.
• Conduct exit interviews and analyze trends for continuous improvement.

4. Performance Management

• Develop and manage performance appraisal systems aligned with hotel standards.
• Guide department heads in setting goals, conducting evaluations, and managing performance.
• Identify high-potential employees and support succession planning initiatives.
• Promote continuous feedback and performance improvement culture.

Learning & Development

• Identify training needs and develop annual training plans.
• Coordinate internal and external training programs to enhance staff skills.
• Ensure employees are trained in 5-star service standards, customer care, and compliance requirements.
• Support leadership development and career progression programs.

6. Compensation & Benefits Management

• Design and manage competitive compensation and benefits structures.
• Oversee payroll processes in coordination with the finance department.
• Conduct salary benchmarking and ensure internal equity.
• Administer employee benefits such as health insurance, pensions, and incentives.

7. Employee Relations & Engagement

• Foster a positive and inclusive workplace environment.
• Address employee concerns, grievances, and disciplinary matters fairly and consistently.
• Promote employee engagement initiatives, team-building activities, and recognition programs.
• Ensure effective communication between management and staff.

8. Compliance & Policy Management

• Ensure compliance with Kenyan labor laws, employment regulations, and hospitality standards.
• Develop, implement, and regularly update HR policies and procedures.
• Maintain accurate and confidential employee records.
• Handle audits, legal matters, and regulatory reporting.

9. Health, Safety & Employee Wellbeing

• Promote occupational health and safety standards across the hotel.
• Collaborate with relevant departments to ensure a safe working environment.
• Develop and implement employee wellness programs.
• Ensure compliance with workplace safety regulations.

10. HR Administration & Systems

• Oversee HR information systems (HRIS) and ensure data accuracy.
• Generate HR reports and analytics to support decision-making.
• Maintain proper documentation and filing systems.
• Streamline HR processes for efficiency and effectiveness.

11. Organizational Culture & Change Management

• Champion the hotel’s values and culture across all departments.
• Lead change management initiatives and support organizational transformation.
• Promote diversity, equity, and inclusion within the workplace.
• Drive employee engagement surveys and action plans.

12. Interdepartmental Collaboration

• Work closely with all department heads to address staffing and operational needs.
• Support departmental planning and workforce optimization.
• Provide HR guidance for hotel events, expansions, and new projects.

Qualifications & Requirements

• Bachelor’s degree in Human Resource Management, Business Administration, or related field.
• Minimum of 7–10 years of progressive HR experience, with at least 3–5 years in a managerial role within the hospitality industry.
• Strong knowledge of Kenyan labor laws and HR best practices.
• Professional certification and membership in a recognized HR body (e.g., IHRM Kenya) is highly desirable.
• Experience with HRIS systems and data-driven decision-making.

Key Competencies

• Strategic thinking and leadership
• Strong interpersonal and communication skills
• Conflict resolution and negotiation skills
• High level of integrity and confidentiality
• Organizational and time management skills
• Problem-solving and decision-making ability
• Emotional intelligence and cultural awareness

• Develop and implement HR strategies aligned with the hotel’s vision, mission, and business goals.
• Act as a strategic advisor to senior management on all human resource matters.
• Lead organizational development initiatives and workforce planning.
• Drive a high-performance culture focused on service excellence and accountability.
• Develop and execute recruitment strategies to attract top talent in the hospitality industry.
• Oversee the full recruitment lifecycle: job design, advertising, interviewing, selection, and onboarding.
• Ensure the hotel maintains optimal staffing levels across all departments.
• Build partnerships with hospitality institutions and recruitment agencies.
• Design and implement comprehensive onboarding programs for new hires.
• Monitor employee satisfaction and engagement levels.
• Develop retention strategies to reduce turnover and enhance employee loyalty.
• Conduct exit interviews and analyze trends for continuous improvement.
• Develop and manage performance appraisal systems aligned with hotel standards.
• Guide department heads in setting goals, conducting evaluations, and managing performance.
• Identify high-potential employees and support succession planning initiatives.
• Promote continuous feedback and performance improvement culture.
• Identify training needs and develop annual training plans.
• Coordinate internal and external training programs to enhance staff skills.
• Ensure employees are trained in 5-star service standards, customer care, and compliance requirements.
• Support leadership development and career progression programs.
• Design and manage competitive compensation and benefits structures.
• Oversee payroll processes in coordination with the finance department.
• Conduct salary benchmarking and ensure internal equity.
• Administer employee benefits such as health insurance, pensions, and incentives.
• Foster a positive and inclusive workplace environment.
• Address employee concerns, grievances, and disciplinary matters fairly and consistently.
• Promote employee engagement initiatives, team-building activities, and recognition programs.
• Ensure effective communication between management and staff.
• Ensure compliance with Kenyan labor laws, employment regulations, and hospitality standards.
• Develop, implement, and regularly update HR policies and procedures.
• Maintain accurate and confidential employee records.
• Handle audits, legal matters, and regulatory reporting.
• Promote occupational health and safety standards across the hotel.
• Collaborate with relevant departments to ensure a safe working environment.
• Develop and implement employee wellness programs.
• Ensure compliance with workplace safety regulations.
• Oversee HR information systems (HRIS) and ensure data accuracy.
• Generate HR reports and analytics to support decision-making.
• Maintain proper documentation and filing systems.
• Streamline HR processes for efficiency and effectiveness.
• Champion the hotel’s values and culture across all departments.
• Lead change management initiatives and support organizational transformation.
• Promote diversity, equity, and inclusion within the workplace.
• Drive employee engagement surveys and action plans.
• Work closely with all department heads to address staffing and operational needs.
• Support departmental planning and workforce optimization.
• Provide HR guidance for hotel events, expansions, and new projects.

• Strategic thinking and leadership
• Strong interpersonal and communication skills
• Conflict resolution and negotiation skills
• High level of integrity and confidentiality
• Organizational and time management skills
• Problem-solving and decision-making ability
• Emotional intelligence and cultural awareness
• Experience with HRIS systems and data-driven decision-making

• Bachelor’s degree in Human Resource Management, Business Administration, or related field.
• Minimum of 7–10 years of progressive HR experience, with at least 3–5 years in a managerial role within the hospitality industry.
• Strong knowledge of Kenyan labor laws and HR best practices.
• Professional certification and membership in a recognized HR body (e.g., IHRM Kenya) is highly desirable.