Background information about the job or company (e.g., role context, company overview)

Tranquil Med Centre is a private level four mental institution situated along Lang’ata North Road, Gituro Lane, Gate 10 in Nairobi, Kenya. The hospital was established in 2020 (at the peak of the global COVID-19 pandemic) and offers an individualized treatment approach for every patient through a wide array of therapy services such as Occupational Thera...

Responsibilities or duties

KEY RESPONSIBILITIES:

• Manage and maintain hospital I.C.T infrastructure including servers, computers, printers, network devices, and telecommunication systems.
• Ensure smooth operation of Hospital Management Information Systems (H.M.I.S), Electronic Medical Records (E.M.R), and laboratory/pharmacy systems.
• Provide timely I.C.T support and troubleshooting to all hospital departments.
• Manage user accounts, system access controls, and data security in compliance with patient confidentiality and data protection laws.
• Perform regular system backups, updates, and disaster recovery planning.
• Monitor network performance, internet connectivity, and cybersecurity threats.
• Support implementation of new I.C.T systems and upgrades.
• Maintain I.C.T inventory and prepare periodic I.C.T performance reports.
• Train staff on basic system use, data security, and I.C.T best practices.
• Liaise with external I.C.T vendors and service providers.
• Any other duty as may be assigned

Qualifications or requirements (e.g., education, skills)

KEY SKILLS AND COMPETENCIES:

• Strong understanding of networking, hardware, software, and cybersecurity.
• Ability to work under minimal supervision and respond promptly to I.C.T emergencies.
• High level of integrity, confidentiality, and professionalism.

KNOWLEDGE AND EXPERIENCE REQUIRED:

• Degree in Information Technology, Computer Science, or a related field.
• At least 2–3 years’ experience, preferably in a healthcare or hospital setting.
• Knowledge of H.M.I.S/E.M.R systems and healthcare data management is an added advantage.
• Prior experience in a hospital, mental health facility, or healthcare setting is highly desirable

• Manage and maintain hospital I.C.T infrastructure including servers, computers, printers, network devices, and telecommunication systems.
• Ensure smooth operation of Hospital Management Information Systems (H.M.I.S), Electronic Medical Records (E.M.R), and laboratory/pharmacy systems.
• Provide timely I.C.T support and troubleshooting to all hospital departments.
• Manage user accounts, system access controls, and data security in compliance with patient confidentiality and data protection laws.
• Perform regular system backups, updates, and disaster recovery planning.
• Monitor network performance, internet connectivity, and cybersecurity threats.
• Support implementation of new I.C.T systems and upgrades.
• Maintain I.C.T inventory and prepare periodic I.C.T performance reports.
• Train staff on basic system use, data security, and I.C.T best practices.
• Liaise with external I.C.T vendors and service providers.
• Any other duty as may be assigned

• Strong understanding of networking, hardware, software, and cybersecurity.
• Ability to work under minimal supervision and respond promptly to I.C.T emergencies.
• High level of integrity, confidentiality, and professionalism.

• Degree in Information Technology, Computer Science, or a related field.
• At least 2–3 years’ experience, preferably in a healthcare or hospital setting.
• Knowledge of H.M.I.S/E.M.R systems and healthcare data management is an added advantage.
• Prior experience in a hospital, mental health facility, or healthcare setting is highly desirable