The role is responsible for providing technical ICT support and ensuring the reliability, security and availability of systems and infrastructure at the Thika Processing Plant, with minimal disruption to production and business operations.

JOB RESPONSIBILITIES:

ICT Infrastructure & Network Administration

• Maintain and support LAN, WAN, Wi-Fi and internet connectivity across the processing plant.
• Monitor and troubleshoot network equipment, switches, firewalls and other ICT infrastructure.
• Support server infrastructure, backup systems and disaster recovery processes.
• Ensure the availability, performance and security of ICT systems.

End-User & Technical Support

• Provide first- and second-line technical support to users across the plant. Install, configure, maintain and troubleshoot computers, printers, scanners, mobile devices and related equipment.
• Manage user accounts, access permissions and Microsoft 365 services. Maintain accurate ICT asset inventories, technical documentation and support records.
• Escalate complex technical issues and coordinate resolution with the Group ICT team and external vendors.

Production Systems & Business Applications

• Provide technical support for ERP systems, including Microsoft Dynamics 365 Business Central.
• Support ICT systems integrated with production operations, including weighing scales, barcode scanners, labelling systems and other production-related technologies.
• Work closely with production, engineering, quality assurance and operations teams to resolve ICT-related disruptions.
• Support the implementation, testing and rollout of new systems, applications and technology improvements.
• Liaise with application vendors to troubleshoot integration and system performance issues.

ICT Security & Compliance

• Implement and monitor ICT security policies, endpoint protection and access controls.
• Support cybersecurity awareness, patch management and vulnerability remediation.
• Monitor backup processes and assist with system recovery and business continuity activities.
• Ensure adherence to company ICT policies, data protection requirements and established procedures.

Operational Systems & Vendor Coordination

• Support and maintain CCTV, biometric access control, attendance systems and IP telephony.
• Coordinate ICT maintenance, repairs and installations with approved service providers.
• Monitor ICT service performance and ensure timely resolution of incidents. Identify opportunities to improve operational efficiency through technology and automation.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field.
• 5+ years of relevant hands-on ICT support and infrastructure administration experience.
• Demonstrated experience supporting ICT operations in a manufacturing, processing or industrial environment will be a strong advantage.
• Practical knowledge of networking, Windows operating systems, server administration and ICT troubleshooting.
• Experience administering Microsoft 365, Active Directory and user access management.
• Familiarity with ERP systems, preferably Microsoft Dynamics NAV or Dynamics 365 Business Central.
• Experience supporting production-related systems such as weighing scales, barcode scanners, label printers and industrial system integrations will be an added advantage.
• Relevant professional certifications such as Microsoft, CompTIA, Cisco or Fortinet will be advantageous.

*Only shortlisted candidates will be contacted*

• Maintain and support LAN, WAN, Wi-Fi and internet connectivity across the processing plant.
• Monitor and troubleshoot network equipment, switches, firewalls and other ICT infrastructure.
• Support server infrastructure, backup systems and disaster recovery processes.
• Ensure the availability, performance and security of ICT systems.
• Provide first- and second-line technical support to users across the plant.
• Install, configure, maintain and troubleshoot computers, printers, scanners, mobile devices and related equipment.
• Manage user accounts, access permissions and Microsoft 365 services.
• Maintain accurate ICT asset inventories, technical documentation and support records.
• Escalate complex technical issues and coordinate resolution with the Group ICT team and external vendors.
• Provide technical support for ERP systems, including Microsoft Dynamics 365 Business Central.
• Support ICT systems integrated with production operations, including weighing scales, barcode scanners, labelling systems and other production-related technologies.
• Work closely with production, engineering, quality assurance and operations teams to resolve ICT-related disruptions.
• Support the implementation, testing and rollout of new systems, applications and technology improvements.
• Liaise with application vendors to troubleshoot integration and system performance issues.
• Implement and monitor ICT security policies, endpoint protection and access controls.
• Support cybersecurity awareness, patch management and vulnerability remediation.
• Monitor backup processes and assist with system recovery and business continuity activities.
• Ensure adherence to company ICT policies, data protection requirements and established procedures.
• Support and maintain CCTV, biometric access control, attendance systems and IP telephony.
• Coordinate ICT maintenance, repairs and installations with approved service providers.
• Monitor ICT service performance and ensure timely resolution of incidents.
• Identify opportunities to improve operational efficiency through technology and automation.

• Networking
• Windows operating systems
• Server administration
• ICT troubleshooting
• Microsoft 365 administration
• Active Directory
• User access management
• ERP systems
• Microsoft Dynamics NAV
• Dynamics 365 Business Central
• Weighing scales support
• Barcode scanners support
• Label printers support
• Industrial system integrations

• Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field.
• 5+ years of relevant hands-on ICT support and infrastructure administration experience.
• Demonstrated experience supporting ICT operations in a manufacturing, processing or industrial environment will be a strong advantage.
• Practical knowledge of networking, Windows operating systems, server administration and ICT troubleshooting.
• Experience administering Microsoft 365, Active Directory and user access management.
• Familiarity with ERP systems, preferably Microsoft Dynamics NAV or Dynamics 365 Business Central.
• Experience supporting production-related systems such as weighing scales, barcode scanners, label printers and industrial system integrations will be an added advantage.
• Relevant professional certifications such as Microsoft, CompTIA, Cisco or Fortinet will be advantageous.