Responsibilities or duties

Key Responsibilities

• Assist in administering the organization’s hybrid network infrastructure including LAN/WAN, Active Directory, Windows Server, DNS, FTP, and file sharing services.
• Support the management and optimization of enterprise systems – Protel Air PMS, iSelz POS, Infor Sun Financials, and Google Workspace, covering user management, error resolution, reporting, and module integrations.
• Manage and monitor the FortiGate firewall, VLANs, NAT policies, IPS/IDS, antivirus, and web filtering to maintain network security and proper traffic segmentation across staff, guest, and back-office networks.
• Oversee the hybrid IP telephony infrastructure and manage the Onity room lock system including encoder functionality, key card issuance, and emergency override management.
• Manage the organization-wide CCTV surveillance network – including NVRs, storage, and footage review.
• Oversee in-house broadcast TV and entertainment systems, coordinating with vendors on upgrades, signal integrity, and billing.
• Manage ICT hardware procurement, repairs, asset inventory, CMDB updates, print solutions, and software license and contract renewals.
• Conduct ICT inductions for new staff, lead departmental system refresher trainings, and coordinate vendor-led software training sessions.
• Liaise with approved vendors and service providers for system upgrades, support, and contract management; assist in ICT CAPEX planning.
• Lead and support digital transformation projects, ensure data protection compliance, and maintain cyber hygiene through regular review of logs and security alerts.

Qualifications or requirements 

Key Qualifications

• Minimum 5 years’ experience in IT management or systems administration within the hospitality sector.
• Bachelor’s degree in Information Technology, Computer Science, or a related field; a Master’s degree is an added advantage.
• Proven hands-on experience with PMS, POS, and financial systems; familiarity with Protel Air, iSelz, and Infor Sun Financials is highly desirable.
• Strong working knowledge of network security, firewall administration (FortiGate), VLANs, and cloud/enterprise platforms.
• Proficiency in Windows Server, Active Directory, Google Workspace administration, and IP telephony systems.
• Experience with CCTV systems, physical security infrastructure, and ICT asset and vendor management.
• Relevant certifications are an advantage: CCNA, CompTIA Security+/Network+, Microsoft Certified, or ITIL Foundation.
• Strong analytical and problem-solving skills with a service-oriented mindset and commitment to guest experience.
• Excellent communication, stakeholder management, and training delivery skills; high level of integrity.
• Project management exposure (PMP or PRINCE2) and experience driving ICT CAPEX planning are added advantages.

Experience needed

Minimum 5 years’ experience in IT management or systems administration within the hospitality sector.

• Assist in administering the organization’s hybrid network infrastructure including LAN/WAN, Active Directory, Windows Server, DNS, FTP, and file sharing services.
• Support the management and optimization of enterprise systems – Protel Air PMS, iSelz POS, Infor Sun Financials, and Google Workspace, covering user management, error resolution, reporting, and module integrations.
• Manage and monitor the FortiGate firewall, VLANs, NAT policies, IPS/IDS, antivirus, and web filtering to maintain network security and proper traffic segmentation across staff, guest, and back-office networks.
• Oversee the hybrid IP telephony infrastructure and manage the Onity room lock system including encoder functionality, key card issuance, and emergency override management.
• Manage the organization-wide CCTV surveillance network – including NVRs, storage, and footage review.
• Oversee in-house broadcast TV and entertainment systems, coordinating with vendors on upgrades, signal integrity, and billing.
• Manage ICT hardware procurement, repairs, asset inventory, CMDB updates, print solutions, and software license and contract renewals.
• Conduct ICT inductions for new staff, lead departmental system refresher trainings, and coordinate vendor-led software training sessions.
• Liaise with approved vendors and service providers for system upgrades, support, and contract management; assist in ICT CAPEX planning.
• Lead and support digital transformation projects, ensure data protection compliance, and maintain cyber hygiene through regular review of logs and security alerts.

• Network security
• Firewall administration (FortiGate)
• VLANs
• Cloud/enterprise platforms
• Windows Server
• Active Directory
• Google Workspace administration
• IP telephony systems
• CCTV systems
• Physical security infrastructure
• ICT asset and vendor management
• Analytical and problem-solving skills
• Service-oriented mindset
• Guest experience focus
• Communication skills
• Stakeholder management
• Training delivery skills
• High level of integrity
• Project management (PMP or PRINCE2)
• ICT CAPEX planning

• Minimum 5 years’ experience in IT management or systems administration within the hospitality sector.
• Bachelor’s degree in Information Technology, Computer Science, or a related field; a Master’s degree is an added advantage.
• Proven hands-on experience with PMS, POS, and financial systems; familiarity with Protel Air, iSelz, and Infor Sun Financials is highly desirable.
• Strong working knowledge of network security, firewall administration (FortiGate), VLANs, and cloud/enterprise platforms.
• Proficiency in Windows Server, Active Directory, Google Workspace administration, and IP telephony systems.
• Experience with CCTV systems, physical security infrastructure, and ICT asset and vendor management.
• Relevant certifications are an advantage: CCNA, CompTIA Security+/Network+, Microsoft Certified, or ITIL Foundation.
• Strong analytical and problem-solving skills with a service-oriented mindset and commitment to guest experience.
• Excellent communication, stakeholder management, and training delivery skills; high level of integrity.
• Project management exposure (PMP or PRINCE2) and experience driving ICT CAPEX planning are added advantages.