Key Responsibilities:

• Provide first-line and second-line ICT support to staff and users under supervision.
• Assist in monitoring performance and availability of networks, servers, databases, and applications.
• Support installation, configuration, patching, and upgrading of ICT systems and enduser devices.
• Assist in workstation setup, system access provisioning, and basic network administration.
• Support ICT asset management, inventory updates, and documentation.
• Participate in routine system maintenance, backups, and health checks.
• Assist in enforcing ICT security policies, procedures, and access controls.
• Support user account management, password controls, and access reviews under supervision.
• Assist in monitoring security events, antivirus updates, and system patch compliance.
• Support backup verification, log reviews, and basic incident documentation.
• Comply with data protection, confidentiality, and acceptable use requirements.
• Participate in structured ICT training, mentorship, and skills development programs.
• Assist in documentation of procedures, user guides, and operational manuals.
• Support ICT audits, SASRA inspections, and ISO evidence preparation.
• Participate in ICT improvement initiatives, automation tasks, and research.
• Provide basic user training and awareness on approved ICT systems.

Academic:

• Bachelor’s degree (completed or recently completed) in ICT, Computer Science, Information Systems, Software Engineering, or a related discipline from a recognized institution.

Desired Work Experience:

• Fresh graduate from university.

Attributes:

• Strong analytical and problem-solving skills.
• Excellent teamwork and interpersonal skills.
• Excellent Communication skills.
• Detail oriented.

• Provide first-line and second-line ICT support to staff and users under supervision.
• Assist in monitoring performance and availability of networks, servers, databases, and applications.
• Support installation, configuration, patching, and upgrading of ICT systems and enduser devices.
• Assist in workstation setup, system access provisioning, and basic network administration.
• Support ICT asset management, inventory updates, and documentation.
• Participate in routine system maintenance, backups, and health checks.
• Assist in enforcing ICT security policies, procedures, and access controls.
• Support user account management, password controls, and access reviews under supervision.
• Assist in monitoring security events, antivirus updates, and system patch compliance.
• Support backup verification, log reviews, and basic incident documentation.
• Comply with data protection, confidentiality, and acceptable use requirements.
• Participate in structured ICT training, mentorship, and skills development programs.
• Assist in documentation of procedures, user guides, and operational manuals.
• Support ICT audits, SASRA inspections, and ISO evidence preparation.
• Participate in ICT improvement initiatives, automation tasks, and research.
• Provide basic user training and awareness on approved ICT systems.

• Strong analytical and problem-solving skills.
• Excellent teamwork and interpersonal skills.
• Excellent Communication skills.
• Detail oriented.

• Bachelor’s degree (completed or recently completed) in ICT, Computer Science, Information Systems, Software Engineering, or a related discipline from a recognized institution.