ICT Officer
2025-10-08T12:21:48+00:00
Springboard Capital Ltd
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https://springboardcapital.co.ke/
FULL_TIME
Kenya
Nairobi
00100
Kenya
Financial Services
Computer & IT
2025-10-21T17:00:00+00:00
Kenya
8
Description
The position will provide technical support to the Organization’s systems, applications and infrastructure, as well as plan and implement a sound maintenance system for the Organization’s ICT resources.
The ICT Officer will be based at the HQ, and will be reporting to the ICT Manager.
RESPONSIBILITIES:
- Ensure the reliability and effectiveness of the ICT systems and services at Springboard.
- Establish and manage user accounts on core business platforms.
- Install and configure computer systems and applications.
- Monitor and maintain the computer systems and the organization network.
- Provide ICT related support and guidance to staff, including support on backing up and restoring/recovery of files and information.
- Ensure security of data, databases and physical and virtual ICT components.
- Ensure that the ERP system and technology platforms are accessible for business process execution.
- Liaise with the internet provider to assure internet availability at all times.
- Ensure smooth functioning of all ICT infrastructure including servers, network connections and office mail.
- Implementation and configuration of hardware, software, systems and networks within the Organization.
- Train staff on new technologies and on identified user needs.
- Conduct ICT maintenance activities using an established ICT checklist.
- Ensure network enhancement and reliability, as well as network security.
- Ensure preventive maintenance of hardware and software.
- Diagnose hardware and software faults and provide solutions to technical and application problems.
- Maintain inventory and activity records for periodic audits.
- Prepare and submit timely reports and information for decision making.
- Any other duties as may be assigned
DESIRED SKILLS AND QUALIFICATIONS:
- Bachelor’s degree in Information & Communication Technology, Computer Science, or a related discipline from a recognized institution.
- Relevant professional certifications will be an added advantage, including:
- Networking & Systems: CompTIA Network+, CCNA,Windows Server, Cybersecurity: CompTIA Security+ or equivalent, Databases: Microsoft SQL Server
- At least 2 years of relevant working experience in ICT support, systems administration, or ICT infrastructure—preferably within the financial services sector.
- Proven hands-on experience in ERP systems administration, preferably Microsoft Dynamics 365 Business Central or other enterprise financial systems.
- Network and server administration.
- Helpdesk/user support.
- ICT change management and technical documentation.
- Backup, disaster recovery, and system security.
- Good understanding of ICT controls, regulatory compliance, and data protection practices in a financial environment.
- Knowledge of programming in AL language and JavaScript will be an added advantage, particularly for ERP customization and integration.
- Excellent problem-solving, integrity, communication, and teamwork.
Ensure the reliability and effectiveness of the ICT systems and services at Springboard.
Establish and manage user accounts on core business platforms.
Install and configure computer systems and applications.
Monitor and maintain the computer systems and the organization network.
Provide ICT related support and guidance to staff, including support on backing up and restoring/recovery of files and information.
Ensure security of data, databases and physical and virtual ICT components.
Ensure that the ERP system and technology platforms are accessible for business process execution.
Liaise with the internet provider to assure internet availability at all times.
Ensure smooth functioning of all ICT infrastructure including servers, network connections and office mail.
Implementation and configuration of hardware, software, systems and networks within the Organization.
Train staff on new technologies and on identified user needs.
Conduct ICT maintenance activities using an established ICT checklist.
Ensure network enhancement and reliability, as well as network security.
Ensure preventive maintenance of hardware and software.
Diagnose hardware and software faults and provide solutions to technical and application problems.
Maintain inventory and activity records for periodic audits.
Prepare and submit timely reports and information for decision making.
Any other duties as may be assigned
Helpdesk/user support.
ICT change management and technical documentation.
Backup, disaster recovery, and system security.
Good understanding of ICT controls, regulatory compliance, and data protection practices in a financial environment.
Knowledge of programming in AL language and JavaScript will be an added advantage, particularly for ERP customization and integration.
Excellent problem-solving, integrity, communication, and teamwork.
Bachelor’s degree in Information & Communication Technology, Computer Science, or a related discipline from a recognized institution.
Relevant professional certifications will be an added advantage, including:
Networking & Systems: CompTIA Network+, CCNA,Windows Server, Cybersecurity: CompTIA Security+ or equivalent, Databases: Microsoft SQL Server
At least 2 years of relevant working experience in ICT support, systems administration, or ICT infrastructure—preferably within the financial services sector.
Proven hands-on experience in ERP systems administration, preferably Microsoft Dynamics 365 Business Central or other enterprise financial systems
JOB-68e6575ca6ae0
Vacancy title:
ICT Officer
[Type: FULL_TIME, Industry: Financial Services, Category: Computer & IT]
Jobs at:
Springboard Capital Ltd
Deadline of this Job:
Tuesday, October 21 2025
Duty Station:
Kenya | Nairobi | Kenya
Summary
Date Posted: Wednesday, October 8 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Description
The position will provide technical support to the Organization’s systems, applications and infrastructure, as well as plan and implement a sound maintenance system for the Organization’s ICT resources.
The ICT Officer will be based at the HQ, and will be reporting to the ICT Manager.
RESPONSIBILITIES:
- Ensure the reliability and effectiveness of the ICT systems and services at Springboard.
- Establish and manage user accounts on core business platforms.
- Install and configure computer systems and applications.
- Monitor and maintain the computer systems and the organization network.
- Provide ICT related support and guidance to staff, including support on backing up and restoring/recovery of files and information.
- Ensure security of data, databases and physical and virtual ICT components.
- Ensure that the ERP system and technology platforms are accessible for business process execution.
- Liaise with the internet provider to assure internet availability at all times.
- Ensure smooth functioning of all ICT infrastructure including servers, network connections and office mail.
- Implementation and configuration of hardware, software, systems and networks within the Organization.
- Train staff on new technologies and on identified user needs.
- Conduct ICT maintenance activities using an established ICT checklist.
- Ensure network enhancement and reliability, as well as network security.
- Ensure preventive maintenance of hardware and software.
- Diagnose hardware and software faults and provide solutions to technical and application problems.
- Maintain inventory and activity records for periodic audits.
- Prepare and submit timely reports and information for decision making.
- Any other duties as may be assigned
DESIRED SKILLS AND QUALIFICATIONS:
- Bachelor’s degree in Information & Communication Technology, Computer Science, or a related discipline from a recognized institution.
- Relevant professional certifications will be an added advantage, including:
- Networking & Systems: CompTIA Network+, CCNA,Windows Server, Cybersecurity: CompTIA Security+ or equivalent, Databases: Microsoft SQL Server
- At least 2 years of relevant working experience in ICT support, systems administration, or ICT infrastructure—preferably within the financial services sector.
- Proven hands-on experience in ERP systems administration, preferably Microsoft Dynamics 365 Business Central or other enterprise financial systems.
- Network and server administration.
- Helpdesk/user support.
- ICT change management and technical documentation.
- Backup, disaster recovery, and system security.
- Good understanding of ICT controls, regulatory compliance, and data protection practices in a financial environment.
- Knowledge of programming in AL language and JavaScript will be an added advantage, particularly for ERP customization and integration.
- Excellent problem-solving, integrity, communication, and teamwork.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
interested applicant please, Click here to apply
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