PUBLIC SERVICE COMMISSION

A Citizen Centric Public Service

Advert Details

Advert Number: 196/2025

Organisation Advertising: Public Service Commission

Designation: ICT Officer II

Job Scale: PSC9

Area of Study: Computing and Information Sciences

Minimum Award Requirement: Degree

Number of Vacancies: 4

Terms of Service: P&P

Experience required? Yes No

Years of Experience Required: 0

For Serving Officers Only? Yes No

Requirements for Appointment:

For appointment to this grade, a candidate must have a Bachelor's degree in Computer Science or Information Technology or related field or equivalent qualification from a university recognized in Kenya.

Duties and Responsibilities:

The following additional requirements are specific to the skills needed:

(a) NETWORK SECURITY ENGINEER

A candidate must have relevant certifications such as Fortinet, Huawei, NSE 1-4, Cisco Certified Network Associate (CCNA), or Cisco Certified Network Professional (CCNP).

Duties and Responsibilities

Duties and Responsibilities in this area will include:

• assisting in configuring and maintaining network devices, including routers, switches, firewalls, and access points;
• supporting while ensuring that network configurations are accurate and aligned with best practices;
• collaborating with the network team to monitor network performance, availability, and security;
• helping in identifying and addressing network-related issues to minimize downtime and disruptions;
• responding to and assisting in resolving network incidents and problems;
• supporting with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges;
• supporting in creating and updating technical documentation, including network diagrams, configurations, and procedures;
• collaborating with the security team to implement network security measures, such as firewalls, intrusion detection systems, and access controls, to protect the Commission’s assets and data;
• assisting in planning and implementing network upgrades and improvements;
• collaborating with Deputy Director Infrastructure to deploy patches, updates, and new technologies;
• working closely with other IT teams, including systems administrators, application developers, and support teams, to provide integrated solutions and support the overall IT environment;
• coordinating with vendors for hardware and software procurement, support, and troubleshooting;
• engaging in continuous learning to expand technical skills and knowledge in networking;
• participating in network-related projects, such as network expansions, migrations, and implementations; and
• performing any other related task as required.

(b) SUPPORT AND HELP DESK ANALYST

A candidate must have:-

• strong Microsoft 365 administration skills (Teams, One Note, SharePoint, One Drive);
• experience with Google Workspace, Zoom, and SSO/Identity platforms (Auth0, Cognito, Azure AD);
• basic SQL knowledge (Metabase/Snowflake) is a plus;
• CompTIA A+ certification; and
• Canvas LMS or similar learning management system experience will be an added advantage

Duties and Responsibilities

Duties and responsibilities in this area will include:

• diagnosing and resolve complex issues specific to the Commission workflows, such as recruitment, email synchronization problems, integration errors, and recording database issues;
• managing the ICT help desk, issue tickets and escalate complex cases to MIS Management with comprehensive details;
• preparing monthly reports on tickets issued; and
• overseeing the configuration of end user devices and printers.

(c) SOFTWARE FRONT END ENGINEER

A candidate must have:-

• strong knowledge of JavaScript, Type Script, HTML5, CSS3, and responsive design principles;
• experience in integrating Restful APIs;
• understanding of UI/UX best practices and design patterns;
• experience with CI/CD tools (e.g., Jenkins, GitLab CI, Bamboo); and
• proficiency in version control systems (e.g., Git).

Duties and Responsibilities

Duties and responsibilities in this area will include:

• designing, developing, and maintaining scalable, reusable, and high-quality front end applications;
• ensuring applications reliability, security, and performance across different platforms and devices;
• collaborating with designers and backend developers to implement responsive and user-friendly interfaces;
• participating in code reviews and contribute to frontend development best practices;
• creating and maintaining technical documentation such as component guides, architecture diagrams, and test plans;
• maintaining latest frontend technologies and suggesting any improvements when applicable; and
• communicating effectively with both technical and non-technical stakeholders

(d) SOFTWARE BACKEND ENGINEER

A candidate must have:

• familiarity with Azure DevOps for task management and release processes;
• knowledge of ActiveX Data Objects (ADO) and their integration within Visual Studio;
• proficiency in use of GitHub for version control and code collaboration;
• an understanding of CI/CD pipelines and automation practices;
• exposure to Azure, AWS Cloud Services in a development or deployment context; and
• experience working with NET. (C#), particularly in the development of desktop applications.

Duties and Responsibilities

Duties and responsibilities in this area will include:

• providing on-going maintenance and technical support for the Commission’s systems while ensuring operational continuity;
• implementing regulatory updates and align the system with evolving Commission’s guidelines;
• performing security assessments, identify vulnerabilities, and deliver remediation aligned with best practices;
• collaborating with cross-functional team members, participating in code reviews, task planning, and knowledge-sharing;
• utilizing CI/CD pipelines, source control, and DevOps practices to streamline development and deployment workflows;
• engaging with stakeholders to understand business needs and translate them into technical solutions within the existing architecture; and
• contributing to planning discussions for a potential future migration toward a modern web-based solution.

• assisting in configuring and maintaining network devices, including routers, switches, firewalls, and access points;
• supporting while ensuring that network configurations are accurate and aligned with best practices;
• collaborating with the network team to monitor network performance, availability, and security;
• helping in identifying and addressing network-related issues to minimize downtime and disruptions;
• responding to and assisting in resolving network incidents and problems;
• supporting with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges;
• supporting in creating and updating technical documentation, including network diagrams, configurations, and procedures;
• collaborating with the security team to implement network security measures, such as firewalls, intrusion detection systems, and access controls, to protect the Commission’s assets and data;
• assisting in planning and implementing network upgrades and improvements;
• collaborating with Deputy Director Infrastructure to deploy patches, updates, and new technologies;
• working closely with other IT teams, including systems administrators, application developers, and support teams, to provide integrated solutions and support the overall IT environment;
• coordinating with vendors for hardware and software procurement, support, and troubleshooting;
• engaging in continuous learning to expand technical skills and knowledge in networking;
• participating in network-related projects, such as network expansions, migrations, and implementations; and
• performing any other related task as required.
• diagnosing and resolve complex issues specific to the Commission workflows, such as recruitment, email synchronization problems, integration errors, and recording database issues;
• managing the ICT help desk, issue tickets and escalate complex cases to MIS Management with comprehensive details;
• preparing monthly reports on tickets issued; and
• overseeing the configuration of end user devices and printers.
• designing, developing, and maintaining scalable, reusable, and high-quality front end applications;
• ensuring applications reliability, security, and performance across different platforms and devices;
• collaborating with designers and backend developers to implement responsive and user-friendly interfaces;
• participating in code reviews and contribute to frontend development best practices;
• creating and maintaining technical documentation such as component guides, architecture diagrams, and test plans;
• maintaining latest frontend technologies and suggesting any improvements when applicable; and
• communicating effectively with both technical and non-technical stakeholders
• providing on-going maintenance and technical support for the Commission’s systems while ensuring operational continuity;
• implementing regulatory updates and align the system with evolving Commission’s guidelines;
• performing security assessments, identify vulnerabilities, and deliver remediation aligned with best practices;
• collaborating with cross-functional team members, participating in code reviews, task planning, and knowledge-sharing;
• utilizing CI/CD pipelines, source control, and DevOps practices to streamline development and deployment workflows;
• engaging with stakeholders to understand business needs and translate them into technical solutions within the existing architecture; and
• contributing to planning discussions for a potential future migration toward a modern web-based solution.

• Fortinet, Huawei, NSE 1-4, Cisco Certified Network Associate (CCNA), or Cisco Certified Network Professional (CCNP)
• Microsoft 365 administration skills (Teams, One Note, SharePoint, One Drive)
• Google Workspace, Zoom, and SSO/Identity platforms (Auth0, Cognito, Azure AD)
• basic SQL knowledge (Metabase/Snowflake)
• CompTIA A+ certification
• Canvas LMS or similar learning management system experience
• JavaScript, Type Script, HTML5, CSS3, and responsive design principles
• integrating Restful APIs
• UI/UX best practices and design patterns
• CI/CD tools (e.g., Jenkins, GitLab CI, Bamboo)
• version control systems (e.g., Git)
• Azure DevOps for task management and release processes
• ActiveX Data Objects (ADO) and their integration within Visual Studio
• GitHub for version control and code collaboration
• CI/CD pipelines and automation practices
• Azure, AWS Cloud Services
• .NET (C#)

• Bachelor's degree in Computer Science or Information Technology or related field or equivalent qualification from a university recognized in Kenya.
• Relevant certifications such as Fortinet, Huawei, NSE 1-4, Cisco Certified Network Associate (CCNA), or Cisco Certified Network Professional (CCNP).
• Strong Microsoft 365 administration skills (Teams, One Note, SharePoint, One Drive).
• Experience with Google Workspace, Zoom, and SSO/Identity platforms (Auth0, Cognito, Azure AD).
• Basic SQL knowledge (Metabase/Snowflake) is a plus.
• CompTIA A+ certification.
• Canvas LMS or similar learning management system experience will be an added advantage.
• Strong knowledge of JavaScript, Type Script, HTML5, CSS3, and responsive design principles.
• Experience in integrating Restful APIs.
• Understanding of UI/UX best practices and design patterns.
• Experience with CI/CD tools (e.g., Jenkins, GitLab CI, Bamboo).
• Proficiency in version control systems (e.g., Git).
• Familiarity with Azure DevOps for task management and release processes.
• Knowledge of ActiveX Data Objects (ADO) and their integration within Visual Studio.
• Proficiency in use of GitHub for version control and code collaboration.
• An understanding of CI/CD pipelines and automation practices.
• Exposure to Azure, AWS Cloud Services in a development or deployment context.
• Experience working with .NET (C#), particularly in the development of desktop applications.