Key Responsibilities

• Implementing an effective QMS in the department;
• Drafting and implementing ICT maintenance schedules;
• Supporting in the process of receiving, installing, configuration, certification of new or upgrading of the ICT Systems and equipment:
• Monitoring the detection and reporting on ICT equipment performance;
• Drafting and implementing risk register in the section;
• Drafting data backup schedules:
• Updating the corporate database and website;
• Implementing ICT work plans, procurement plans and budgets for the section;
• Drafting and submitting hardware/software specifications to inform the procurement of ICT goods and services;
• Installing, configuring and maintaining hardware and software systems;
• Configuring local and wide area networks and telecommunication facilities;
• Managing the Active Directory and e-mail system;
• Installing, configuring and maintaining telephone lines/extensions;
• Updating inventory of ICT equipment;
• Implementing and monitoring the firewall policies and rules;
• Maintaining interfaces between various ICT systems;
• Drafting quarterly progress reports on ICT activities;
• Controlling access to network and server room;
• Monitoring network traffic and ensure adequate speed and capacity are met;
• Installing and configuring assorted software documentation of configuration systems; troubleshooting any reported system problem;
• Assisting in staff awareness on technological changes and emerging cyber security risks;
• Developing documentation of computer programs according to instructions and specifications;
• Providing end user supportt and training users on effective and efficient use of ICT facilities;
• Administering and managing users in the active directory, e-mail server and User applications;
• Maintaining an up-to-date ICT equipment register and issuance register;
• Updating and maintaining the KDC website; and
• Ensuring business continuity by performing regular data and application.

Qualifications

For appointment to this grade, a candidate must have: –

• Bachelor’s degree in any of the following disciplines: Information Technology, Computer Science, Business IT, Software Engineering, ICT Project Management, Computer Engineering or their equivalent qualification from a recognized institution;
• Cumulative service period of six (6) years relevant work experience, three (3) of which must have been in the grade of ICT Officer I or in a comparable position;
• At least any one (1) certifications from relevant professional bodies in either CCNP, CDCP, CCNA Cloud, CCNA Industrial/IoT, CCNA, MCSE, MCSA, MCSD, N+, A+ OCA, CISSP, Linux+, Network+, Microsoft Certified IT Professional (MCITP), CISA, CISM, CGEIT or other equivalent qualifications from a recognized institution
• Membership to a relevant professional body in good standing where applicable; and
• Shown merit and ability as reflected in work performance results.

• Implementing an effective QMS in the department;
• Drafting and implementing ICT maintenance schedules;
• Supporting in the process of receiving, installing, configuration, certification of new or upgrading of the ICT Systems and equipment:
• Monitoring the detection and reporting on ICT equipment performance;
• Drafting and implementing risk register in the section;
• Drafting data backup schedules:
• Updating the corporate database and website;
• Implementing ICT work plans, procurement plans and budgets for the section;
• Drafting and submitting hardware/software specifications to inform the procurement of ICT goods and services;
• Installing, configuring and maintaining hardware and software systems;
• Configuring local and wide area networks and telecommunication facilities;
• Managing the Active Directory and e-mail system;
• Installing, configuring and maintaining telephone lines/extensions;
• Updating inventory of ICT equipment;
• Implementing and monitoring the firewall policies and rules;
• Maintaining interfaces between various ICT systems;
• Drafting quarterly progress reports on ICT activities;
• Controlling access to network and server room;
• Monitoring network traffic and ensure adequate speed and capacity are met;
• Installing and configuring assorted software documentation of configuration systems; troubleshooting any reported system problem;
• Assisting in staff awareness on technological changes and emerging cyber security risks;
• Developing documentation of computer programs according to instructions and specifications;
• Providing end user supportt and training users on effective and efficient use of ICT facilities;
• Administering and managing users in the active directory, e-mail server and User applications;
• Maintaining an up-to-date ICT equipment register and issuance register;
• Updating and maintaining the KDC website; and
• Ensuring business continuity by performing regular data and application.

• Network Configuration
• Cybersecurity
• Firewall Management
• Active Directory Management
• Email System Management
• Hardware and Software Installation/Configuration
• Troubleshooting
• Data Backup
• System Monitoring
• User Support and Training
• Documentation
• Risk Management
• QMS Implementation
• ICT Maintenance
• Telecommunication Facilities Management

• Bachelor’s degree in Information Technology, Computer Science, Business IT, Software Engineering, ICT Project Management, Computer Engineering or their equivalent qualification from a recognized institution;
• Cumulative service period of six (6) years relevant work experience, three (3) of which must have been in the grade of ICT Officer I or in a comparable position;
• At least one (1) certification from relevant professional bodies in either CCNP, CDCP, CCNA Cloud, CCNA Industrial/IoT, CCNA, MCSE, MCSA, MCSD, N+, A+ OCA, CISSP, Linux+, Network+, Microsoft Certified IT Professional (MCITP), CISA, CISM, CGEIT or other equivalent qualifications from a recognized institution;
• Membership to a relevant professional body in good standing where applicable;
• Demonstrated merit and ability as reflected in work performance results.