Background information about the job or company (e.g., role context, company overview)

We are an international humanitarian organisation dedicated to tackling poverty and suffering in the world’s poorest countries. Concern Worldwide began working in Kenya in May 2002 with the development of an urban programme in Nairobi. Our work expanded into a multi-sectoral programme focusing on urban and rural livelihoods, primary education, HIV and AIDS...

Responsibilities or duties

• Provide strategic direction for ICT needs in the country programme.
• Align ICT policies and procedures to international standards.
• Ensure the organisation derives maximum value for money from its ICT investment.
• Provide continuous and effective ICT solutions to the organisation.
• Keep abreast of current ICT trends and standards and provide direction and advice based on knowledge and understanding of current technologies/ICT trends within the market
• Keep up to date with Artificial Intelligence (AI) advancements and evaluate how AI can be integrated to improve the organization’s ICT operations and efficiency.
• Ensure that all staff in the organisation's offices have adequate and appropriate ICT skills.
• Ensure that all computer users are provided with adequate and appropriate training based on the needs identified.
• Perform ICT reviews in field offices to ensure the systems are working as per defined standards and procedures.
• Participate in the piloting of ICT projects and contribute towards any ICT initiatives.
• Liaise with the ICT team in the head office and the region to ensure that systems are accessible and running smoothly.
• Support the Country transition to a new Enterprise resource Planning (ERP) system
• Periodically update line managers and senior management team on developments in telecommunications issues in the country to improve connectivity as well as reduce costs of connectivity.
• Installation, configuration and maintenance of all ICT and communications equipment.
• Be the lead person in fostering ICT innovation within the Country office

Specific Responsibilities:

ICT Strategy and Policy:

• Implement ICT Strategy and Policy in Kenya.
• Formulate and implement country ICT plans, based on impact within the Country Programme framework.
• Sensitize country staff to changes and improvements in technology.
• Proactively understand the software needs of the country and manage and supervise the implementation through the use of contractors (where appropriate).
• Proactively understand the ICT needs of the communities served by the organisation and implement systems so that ICT can be used as an instrument of development and for evaluating the impact of the organisation.

Others

• Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment
• Take all possible measure to meet Core Humanitarian Standards (CHS)
• Any other duties as assigned by the Line Manager

Qualifications or requirements (e.g., education, skills)

Minimum Education, Qualifications & Experience Required:

• A degree in ICT (or equivalent qualification from a technical institution or substantial working experience in ICT domain)
• Excellent knowledge of Computers and related hardware and ability to troubleshoot and resolve hardware and software-related problems.
• Good Knowledge of Windows 2008/2012/2016/2019 server, windows 10/11
• Good knowledge of software programming and application development including mobile apps.
• Good Knowledge in virtualisation and VMware server/client working environment.
• Knowledge in ICT-hosted solutions and cloud-based services especially Windows Azure, Office 365, and other platforms such as IaaS, SaaS, and PaaS.
• Knowledge on ICT4D-related project methodologies and best practices.

Experience needed

At least 3-4 years of experience working in ICT Support, ICT project planning and helpdesk administration environment

• Provide strategic direction for ICT needs in the country programme.
• Align ICT policies and procedures to international standards.
• Ensure the organisation derives maximum value for money from its ICT investment.
• Provide continuous and effective ICT solutions to the organisation.
• Keep abreast of current ICT trends and standards and provide direction and advice based on knowledge and understanding of current technologies/ICT trends within the market
• Keep up to date with Artificial Intelligence (AI) advancements and evaluate how AI can be integrated to improve the organization’s ICT operations and efficiency.
• Ensure that all staff in the organisation's offices have adequate and appropriate ICT skills.
• Ensure that all computer users are provided with adequate and appropriate training based on the needs identified.
• Perform ICT reviews in field offices to ensure the systems are working as per defined standards and procedures.
• Participate in the piloting of ICT projects and contribute towards any ICT initiatives.
• Liaise with the ICT team in the head office and the region to ensure that systems are accessible and running smoothly.
• Support the Country transition to a new Enterprise resource Planning (ERP) system
• Periodically update line managers and senior management team on developments in telecommunications issues in the country to improve connectivity as well as reduce costs of connectivity.
• Installation, configuration and maintenance of all ICT and communications equipment.
• Be the lead person in fostering ICT innovation within the Country office
• Implement ICT Strategy and Policy in Kenya.
• Formulate and implement country ICT plans, based on impact within the Country Programme framework.
• Sensitize country staff to changes and improvements in technology.
• Proactively understand the software needs of the country and manage and supervise the implementation through the use of contractors (where appropriate).
• Proactively understand the ICT needs of the communities served by the organisation and implement systems so that ICT can be used as an instrument of development and for evaluating the impact of the organisation.
• Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment
• Take all possible measure to meet Core Humanitarian Standards (CHS)
• Any other duties as assigned by the Line Manager

• Excellent knowledge of Computers and related hardware and ability to troubleshoot and resolve hardware and software-related problems.
• Good Knowledge of Windows 2008/2012/2016/2019 server, windows 10/11
• Good knowledge of software programming and application development including mobile apps.
• Good Knowledge in virtualisation and VMware server/client working environment.
• Knowledge in ICT-hosted solutions and cloud-based services especially Windows Azure, Office 365, and other platforms such as IaaS, SaaS, and PaaS.
• Knowledge on ICT4D-related project methodologies and best practices.

• A degree in ICT (or equivalent qualification from a technical institution or substantial working experience in ICT domain)