ICT Support Associate
2026-10-02T04:43:41+00:00
Aga Khan Education Service, Kenya (AKESK)
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FULL_TIME
Mombasa
Mombasa
00100
Kenya
Education, and Training
Computer & IT, Education, Admin & Office
2026-10-14T17:00:00+00:00
8
Background information about the job or company (e.g., role context, company overview)
The Aga Khan Academy Nairobi is operated by Aga Khan Education Service Kenya (AKESK), a non-profit organization, with close to a hundred years’ experience operating schools in Kenya. Our first formal schools were opened in 1918, and AKESK currently operates 11 schools in Nairobi, Mombasa, Kisumu and Eldoret, serving close to 5,000 students with a quality, ...
Responsibilities or duties
Reporting to the ICT Manager, the successful candidate will play a key role in delivering effective ICT support across the school, ensuring the smooth operation of digital infrastructure, and empowering staff and students to make the most of technology in teaching, learning, and daily operations.
Qualifications or requirements (e.g., education, skills)
FUNCTIONAL SKILLS AND ATTRIBUTES
Technical Proficiency
- Proficiency in the installation, configuration and maintenance of ICT hardware, software, and networks.
- Sound knowledge of cybersecurity best practices and data protection compliance.
- Ability to manage ICT assets, maintain accurate inventory, and coordinate ICT equipment repairs.
- Strong user support skills; developing ICT procedures, delivering training, promoting effective technology use.
- Familiarity with server infrastructure and wireless access point management (e.g. Aruba networks).
Interpersonal and Communication Skills
- Ability to train and build capacity among non-technical users.
- Strong communication skills; effective collaboration with internal teams and external vendors.
- Professional, proactive and responsive approach to service delivery.
Analytical and Problem-Solving Skills
- Keen attention to detail and accuracy in diagnosing and resolving ICT issues.
- Capacity to prioritize multiple tasks and respond effectively to emergencies.
Experience needed
EXPERIENCE:
Minimum of 2 years’ experience similar role. Previous experience working in a school environment will be an added advantage.
Proven experience managing network infrastructure and user support in an institutional setting.
Any other provided details (e.g., benefits, work environment, team info, or additional notes)
The requirements
QUALIFICATIONS:
Diploma in Computer Science, Information Technology, or a related field. Bachelor’s degree is an added advantage
Relevant certifications such as CCNA, Microsoft Systems Engineering, ITIL
* Play a key role in delivering effective ICT support across the school * Ensuring the smooth operation of digital infrastructure * Empowering staff and students to make the most of technology in teaching, learning, and daily operations * Proficiency in the installation, configuration and maintenance of ICT hardware, software, and networks * Sound knowledge of cybersecurity best practices and data protection compliance * Ability to manage ICT assets, maintain accurate inventory, and coordinate ICT equipment repairs * Strong user support skills; developing ICT procedures, delivering training, promoting effective technology use * Familiarity with server infrastructure and wireless access point management (e.g. Aruba networks) * Ability to train and build capacity among non-technical users * Effective collaboration with internal teams and external vendors * Professional, proactive and responsive approach to service delivery * Keen attention to detail and accuracy in diagnosing and resolving ICT issues * Capacity to prioritize multiple tasks and respond effectively to emergencies
* Installation, configuration and maintenance of ICT hardware, software, and networks * Cybersecurity best practices and data protection compliance * ICT asset management, inventory maintenance, and equipment repair coordination * User support, ICT procedure development, training delivery, and technology promotion * Server infrastructure and wireless access point management (e.g. Aruba networks) * Training and capacity building for non-technical users * Communication and collaboration with internal teams and external vendors * Problem-solving and analytical skills * Attention to detail and accuracy in diagnosing and resolving ICT issues * Task prioritization and emergency response
* Diploma in Computer Science, Information Technology, or a related field * Bachelor’s degree is an added advantage * Relevant certifications such as CCNA, Microsoft Systems Engineering, ITIL
JOB-6abf367d70d81
Vacancy title:
ICT Support Associate
[Type: FULL_TIME, Industry: Education, and Training, Category: Computer & IT, Education, Admin & Office]
Jobs at:
Aga Khan Education Service, Kenya (AKESK)
Deadline of this Job:
Wednesday, October 14 2026
Duty Station:
Mombasa | Mombasa
Summary
Date Posted: Friday, October 2 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company (e.g., role context, company overview)
The Aga Khan Academy Nairobi is operated by Aga Khan Education Service Kenya (AKESK), a non-profit organization, with close to a hundred years’ experience operating schools in Kenya. Our first formal schools were opened in 1918, and AKESK currently operates 11 schools in Nairobi, Mombasa, Kisumu and Eldoret, serving close to 5,000 students with a quality, ...
Responsibilities or duties
Reporting to the ICT Manager, the successful candidate will play a key role in delivering effective ICT support across the school, ensuring the smooth operation of digital infrastructure, and empowering staff and students to make the most of technology in teaching, learning, and daily operations.
Qualifications or requirements (e.g., education, skills)
FUNCTIONAL SKILLS AND ATTRIBUTES
Technical Proficiency
- Proficiency in the installation, configuration and maintenance of ICT hardware, software, and networks.
- Sound knowledge of cybersecurity best practices and data protection compliance.
- Ability to manage ICT assets, maintain accurate inventory, and coordinate ICT equipment repairs.
- Strong user support skills; developing ICT procedures, delivering training, promoting effective technology use.
- Familiarity with server infrastructure and wireless access point management (e.g. Aruba networks).
Interpersonal and Communication Skills
- Ability to train and build capacity among non-technical users.
- Strong communication skills; effective collaboration with internal teams and external vendors.
- Professional, proactive and responsive approach to service delivery.
Analytical and Problem-Solving Skills
- Keen attention to detail and accuracy in diagnosing and resolving ICT issues.
- Capacity to prioritize multiple tasks and respond effectively to emergencies.
Experience needed
EXPERIENCE:
Minimum of 2 years’ experience similar role. Previous experience working in a school environment will be an added advantage.
Proven experience managing network infrastructure and user support in an institutional setting.
Any other provided details (e.g., benefits, work environment, team info, or additional notes)
The requirements
QUALIFICATIONS:
Diploma in Computer Science, Information Technology, or a related field. Bachelor’s degree is an added advantage
Relevant certifications such as CCNA, Microsoft Systems Engineering, ITIL
Work Hours: 8
Experience in Months: 12
Level of Education: professional certificate
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